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No Dial tone
I have a cordless phone with three handsets. There is no dial tone on any of them despite all being fully charged. I am trying to get an engineer to come and sort it but it is impossible to fine a customer service number. I have tried 150 from my 02 mobile but no connection. What a shambles!!We cant find your virgin media account
So after the last months of constantly trying to contact virgin media and get this issue resolved this is my last chance, I am trying to link my virgin media account to my virgin media o2 login as I want to be able to access virgin go and skysports as I am subscribed but everything I get to the point where it asks you to enter your account details it states that the account does not exist. I have contacted virgin media over 10 times on this and still had no response from the so called IT team (not sure if they actually have one because it's been that long without a response). The customer service both on the phone and over live chat is terrible and I've never had a worse experience with a company. So I am reaching out to see if anyone else has experienced this and if so how did they resolve this? Maybe virgin support team might actually reach out because im close to just cancelling and moving to another provider as im paying for a service I cannot use. FYI account number and area reference are 100% correct as I've checked this over and over again and been a customer for 5 years.Will my phone number port automatically?
We had virgin in our home originally under my sons name but as he has moved out and cancelled we have had a new contract in our name installed today but want to keep the landline phone number. The installer said we can port over the number but how do we do that?Beocom 6000 No incoming calls after switch
Moved the home phone over to the cable modem today. Can make outgoing calls fine but incoming calls do not ring and drop after 3-4 seconds. All works fine with a simple analogue phone, the issue appears to be with the Beocom. I have seen some posts with the same issue but can't see if any were resolved. Someone suggested de registering the phone from the Hub. I have a Hub 3 being used as a Cable Modem, in settings I have no option to de register the phone. Has anyone managed to solve this issue?Can't ring O2 mobile from Virgin media landline
The issue started yesterday in which my mother tried to ring me from her virginmedia landline to my O2 mobile and says temporarily unavailable. I am also on Virginmedia and rang my O2 mobile to which is does say number temporarily unavailable, I have rebooted my mobile and also unplugged and replugged in the adapter back of the hub 5. Again it's saying my number in unavailable, I tried my wife's O2 number from the landline and hers gets the same message, however my son's and daughters mobile numbers work fine and they are also on o2. Can you look into this pleaseRetreive old landline number
Hi. I recently moved landline and broadband over from BT to Sky. Before BT, this was with Virgin for many years. Sky have been unable to port the old landline number over - they said the system is saying the number still belongs to Virgin which is weird since the number moved over to BT. I have spoken to all three providers and no one is able to locate the number and help with this. Getting very desperate now as I've been trying for almost two months! Hope someone can help.
