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Virgin Mobile

Tips and tricks for your Virgin Mobile service

195 Posts

Home Phone

Help with your Virgin Phone line

1253 Posts

Activity in Phone

Landline answerphone

I do not have a handset plugged in but callers hear the line ringing, then an answering service kicks in and asks them to leave a message. Can this be replaced with a greeting “this landline is not in use, please call on the mobile phone number”, or ...

Current landline tariff Guide/discount team rudeness

Hi folks, Does anyone please have a link to the current valid home phone tariff guide please? I'm somewhat confused as to finding the correct one.The most recent one I can find is 1st January 2023.After giving notice to quit, the Virgin 'Discount' te...

Bucky897 by Dialled in
  • 40 Views
  • 0 replies
  • 0 kudos

moving a wall phone socket

Looking to arrange for a wall landline phone socket to be moved to a different location due to some upcoming works at home, hoping someone can help out with arranging this

Jbobby1 by Joining in
  • 195 Views
  • 3 replies
  • 0 kudos

Fraud mobile contracts

Hello,According to my credit report there are two Virgin contracts in default that appear to be in my name but are not mine.  This is affecting my credit score, please can anyone provide me with a contact number/email of a department that can help?  ...

Rach1001 by Just joined
  • 85 Views
  • 1 replies
  • 0 kudos

Resolved! No phone service Friday.

My wife was expecting a callback from the doctor Friday afternoon. However the doctor was unable to contact us on the landline. Eventually he managed to get through on my mobile. When I found out he was having problems I tried ringing the landline an...

Digital Switchover

I was upgraded to a new super hub late last year in order to switch over to "home phone service over fibre network" and recieved an e-mail saying the switch over would be on 22nd February 2024. Then before that date I received an other e-mail saying ...

Dispute of default payment on credit file

I had a residential account, then changed over to a Business account. I was told by the guy I spoke to on the phone that I can have my residential account transferred straight over to a Business account and that this shall take place as soon as I plu...

Resolved! Broken home phone line

HelloI'm sending this for my brother, he has fallen at home and puled the telephone wires and box off the wall. I don't live near him and don't know the extent of the damage.  I want to know how to arrange an engineer to come and replace the box etc....

Cancel O2 sim

I tried to cancel my o2 sim within the cooling off period but they have still charged me. I have spent hours with virgin and O2 trying to sort it out.