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Virgin Mobile

Tips and tricks for your Virgin Mobile service

1298 Posts

Home Phone

Help with your Virgin Phone line

2888 Posts

Activity in Phone

Chasing response from Diversionary Support Team

Hi...Hope you're well...Made contact with yourselves on 1st March - on the back of this, I emailed diversionarysupport@ regarding the green Virgin Mobile cabinet (fully appreciate that this is likely to have been inherited from NTL) that is on my dad...

Virgin mobile - security key

How do I access my security key? I've been on the phone to O2 who passed me on to Virgin customer service and both have been no help.I need to access my device loan payment documents. 

security key

I need some help recovering my security key.  ive got the credit agreement but cant find the key. Been phoning o2 and virgin all morning to no avail. Can anyone help please?

jafjaf1 by Just joined
  • 27 Views
  • 1 replies
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LANDLINE STRAIGHT TO ANSWERPHONE?

LANDLINE is going straight to answerphone and I do not know how to access to change or remove this feature.Weird thing is that I can still make outgoing phone calls with no problem.Anyone with any ideas please?Many thanks in advance!

Credit Agreement relates to which phone number?

Since being moved over top O2 for mobile services, they keep telling me that i am due for an upgrade but that ANY existing agreement with Virgin will still run. I have 3 credit agreements, but have no way of finding out which number they relate to. I...

richtin by Tuning in
  • 37 Views
  • 1 replies
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2 VM accounts

I have 2 VM accounts. 1 account is for my TV, email, home phone and O2 sim card. The other account is for a mobile phone and O2 sim card. Both these accounts use the same username (email) I can't mind my password for the second account (mobile phone ...

MrGrb79 by Joining in
  • 54 Views
  • 1 replies
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Mobile legacy issues

I am trying to find out how long is left on my virgin mobile handset agreement. I just keep getting passed from.Virgin to O2. Neither seem to have the answer or are willing to help Mr with my question. It is regarding the handset agreements not tarif...

BossNey by Joining in
  • 64 Views
  • 2 replies
  • 0 kudos

Porting BT number to VM - New Contract

I am considering taking out a new Broadband + Home Phone contract with VM, bringing over my current BT number. The online form allows me to request this at time of ordering, however, my preference is to start the porting process after my broadband is...

gilbo2 by Joining in
  • 66 Views
  • 3 replies
  • 0 kudos