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Landline not working
I believe since around Friday my landline stopped working. I don't hear any dial tone when I try picking up the phone. And if I tru to call the land line from my mobile I get "it's not possible to connect your call". I've tried un plugging the phone like, turning the power off and on again. Any ideas?
Landline Dead
Hi, Our landline has died today. No ringtone or calls in or out. We have checked the phone itself - batteries, ring tone, etc - and all is fine. When using the Virgin App or logged in to website we've triggered the automatic test process (actually triggered it about 5 times given the way you keep being directed through the pages 🙁) and it is showing no fault . Have dialled the 0345 number but in the end gave up after a long wait). Can I report a fault please? Regards, John HawkinsLandline dead
Hi, once again our landline is totally dead, calls go straight to answerphone, no numbers can dial out, the call count goes up, but there is no sound No dial tone, it is not the handset, we do not have another phone to plug in the socket, and have no intention of buying one This is not the first time this has happened and is very annoying, aa family member did a 57 mile round trip to check everything is OK, as where we live has appalling mobile coverage Can this please be looked into please, the help pages are hopeless, and don't get me started on the MyVirgin app, which is asking for a second verification email, but then just cycles back to the login screen, so we're checking the services through a browser
Landline constantly ringing
My landline has developed a fault today where it make an odd disjointed ringing sound and when it is answered, there is no one there. It is then repeated a few seconds later. I am unable to make outgoing calls and when I call it from my mobile I get a message that it is unavailable. I have tried the troubleshooting steps, with the exception of a different phone as I only have the one, including plugging direct into the master socket. But nothing resolves the issue. For confirmation, this is a phone with a wall socket rather than connected to the hub. Can I make arrangements to get an engineer to look at this as the online help doesn't give me an option to raise a fault, it just says the service status is good?Land line constantly ringing
Land line was constantly ringing just one ring throughout the night,unable to sleep for it, plus its been doing it randomly other times for the last few days. I tried to ring it with my mobile & it said line busy. Then line went to crackling sound, then off altogether. It back on again this morning. Please what on earth is going on.Turn off landline voicemail
I have tried to follow the instructions online by dialling 1571 to get this switched off. My elderly parents are calling it by mistake and leaving messages which I then don't pick up. Can one of the Forum Team please reach out to me as you seem too have done for others on here and get this resolved. ThanksLandline not working
On Thursday a Virgin engineer changed the cable leading from the road to my house. Since then my landline has a message saying "Check Land Line" and you get no dialling tone when trying to ring out. When you ring the landline you get a ringing tone on the phone you call from but the landline does not ring.How to port my VOIP phone number back to Virgin
Hi, Many years ago I ported my Land Line Phone Number to a SIP provider as I was going to use a VOIP service. Now I find myself not using the Land Line half as much as I used to and think at some point it will come to an end. As I have a Land Line as part of my VM package, is there a way to port my Number back to Virgin Media on my Landline? How do I do that? Thanks SeacourtLandline dead when hot weather - ongoing for 4 or 5 years
Every summer when we have the hot weather our landline randomly stops working normally mid afternoon to late evening. It only seems to happen on the really hot days and has happened for many years and I think I have reported it every year that it happens. By the time an engineer comes out it is normally working although there was one occurrence when an engineer did come out on a hot day when it was not working and it was confirmed that the fault was external to our property as the line was dead in the green cabinet. The engineers don't want to investigate and suggest waiting until the change over to the new system that uses the VM hubs. We have not really pushed to get this problem resolved as lets face it, we only get a handful of really hot days however the past month with the current hot spell our phone has been playing up with it being dead nearly everyday from mid afternoon onwards. Earlier in the year, I was contacted about switching over to the new phone system, but as we have two people over 75 that rely on the land line they won't switch us over. But, you can see the irony here is that the new phone system would be more reliable than our current land line especially over the past couple of weeks! Can someone please get back to me. Either an engineer needs to investigate and work out where the real problem is or our transfer to the new phone system needs to be expedited.
