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Virgin Mobile

Tips and tricks for your Virgin Mobile service

195 Posts

Home Phone

Help with your Virgin Phone line

1255 Posts

Activity in Phone

Replacement O2 sim card

I have an O2 sim card as part of my package but I have lost the sim card. How do I order a new one?I do not know the number associated with the O2 sim as it's never been activated.Thank you in advance 

Kidunne by On our wavelength
  • 36 Views
  • 0 replies
  • 0 kudos

LANDLINE ISSUE

After 2 calls to Customer Services/Technical AND purchase of new phone equipment, my landline does not RING on incoming calls.You can make outgoing calls and it RECEIVES incoming calls BUT it does not ring!My first call to Customer Services resulted ...

maserati by Just joined
  • 52 Views
  • 1 replies
  • 0 kudos

I want to pay off my handset loan

I am having issues paying off my handset loan i took out with Virgin. O2 are saying that they can't help, Then Virgin are just directing me back to O2 I’m just going round in circles and all I want to do is pay off my old device before I get my new o...

Jimlucki by Joining in
  • 574 Views
  • 6 replies
  • 1 kudos

Current landline tariff Guide/discount team rudeness

Hi folks, Does anyone please have a link to the current valid home phone tariff guide please? I'm somewhat confused as to finding the correct one.The most recent one I can find is 1st January 2023.After giving notice to quit, the Virgin 'Discount' te...

Bucky897 by Dialled in
  • 119 Views
  • 1 replies
  • 0 kudos

Landline answerphone

I do not have a handset plugged in but callers hear the line ringing, then an answering service kicks in and asks them to leave a message. Can this be replaced with a greeting “this landline is not in use, please call on the mobile phone number”, or ...

moving a wall phone socket

Looking to arrange for a wall landline phone socket to be moved to a different location due to some upcoming works at home, hoping someone can help out with arranging this

Jbobby1 by Joining in
  • 245 Views
  • 3 replies
  • 0 kudos

Fraud mobile contracts

Hello,According to my credit report there are two Virgin contracts in default that appear to be in my name but are not mine.  This is affecting my credit score, please can anyone provide me with a contact number/email of a department that can help?  ...

Rach1001 by Joining in
  • 130 Views
  • 1 replies
  • 0 kudos

Resolved! No phone service Friday.

My wife was expecting a callback from the doctor Friday afternoon. However the doctor was unable to contact us on the landline. Eventually he managed to get through on my mobile. When I found out he was having problems I tried ringing the landline an...