I have tried to follow the instructions online by dialling 1571 to get this switched off. My elderly parents are calling it by mistake and leaving messages which I then don't pick up. Can one of the Forum Team please reach out to me as you seem too have done for others on here and get this resolved. Thanks
From experience, I'd leave it enabled at some point it is going to take a call that Mother or Father at A&E.
Forum TeamHello Padiscamp
Thanks for posting in regards to your landline and voicemail, we appreciate you raising this via the forums and welcome to the community.
As advised by one of the forum members, the voicemail is really handy for emergency's, specially with elderly parents so we're a little confused as to why you wish this to be removed. Does the landline not ring when they call so your missing the messages?
We are able to support with this but just wanted to clarify the above. Let us know how you wish to proceed.
Please can someone just help me remove it. I don’t need to get wrapped up in the reasons why. I never asked for it, never realised it was part of my package and it is causing issues with my very elderly parents calling it. Only they have the number so there is no reason whatsoever for it to remain.
Forum TeamThat's fine, we just wanted to make sure you were aware of this before we went ahead and removed the service.
I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.
Can you please arrange for mine to be turned off too - thanks.
Forum TeamHi VMVanman 👋 Welcome back to the community forum! Thanks for joining the thread.
We will need to confirm a few details via PM to help arrange the removal of voicemail for you too.
Please keep an eye on your Inbox 📩 in the top right corner of the page and we will help get it removed for you. Thanks for your patience in the meantime! 🌞
Forum TeamHi All 👋 Just returning to this public thread to keep things updated.
Thanks to VMVanman for PMing with me. We were able to identify that they have a slightly different issue they are seeking support with - a beeping in their handset, which is not linked to the VM Voicemail service, and sadly we can't offer further guidance or support with.
My sincerest apologies about this! I've recommended checking through all the manual information for the handset, and starting a new thread to see if any other users have had similar issues that they can offer help with.
Wishing you all the best! 🌞
