Forum Discussion

jbarlow's avatar
jbarlow
Tuning in
22 days ago
Solved

Landline Voicemail unusable

For the last couple of weeks, my landline voicemail has been unusable.

More often than not, it ignores any key presses so the menus are inaccessible. 

On the occasion that it works, messages are either silent or cut off part way through.

This seems to be a similar issue to one flagged up on here yesterday, but I have called Virgin twice about this and when I finally get through they don't even seem to understand the problem.

I have tried using multiple handsets, and none of them work. Pressing keys to access menu options works on other services, just not Virgin!

Can this please be escalated to somebody that can look into it ASAP as we are losing messages that we can't access so don't know what is being left. I rely on this service as I work from home.

  • Hello jbarlow.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue with your Voicemail.
    I'd like to investigate this for you and see what's happened.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L
     

  • Hello jbarlow.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue with your Voicemail.
    I'd like to investigate this for you and see what's happened.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L
     

  • Fixed now after an engineer came out and upgraded the landline to fibre (took about half an hour and most of that was waiting for the line to be activated). 

    Seems a few other people are having the same issues and being told different things on this forum, so hopefully this will help!

    • Steven_L's avatar
      Steven_L
      Forum Team

      Thanks for coming back to us jbarlow and we're glad to hear that your issues have now been resolved after an engineer visit. 

      Please do let us know if you have any further issues or questions in the future 👍

      Kind Regards,

      Steven_L