Landline Voicemail unusable
For the last couple of weeks, my landline voicemail has been unusable.
More often than not, it ignores any key presses so the menus are inaccessible.
On the occasion that it works, messages are either silent or cut off part way through.
This seems to be a similar issue to one flagged up on here yesterday, but I have called Virgin twice about this and when I finally get through they don't even seem to understand the problem.
I have tried using multiple handsets, and none of them work. Pressing keys to access menu options works on other services, just not Virgin!
Can this please be escalated to somebody that can look into it ASAP as we are losing messages that we can't access so don't know what is being left. I rely on this service as I work from home.
Hello jbarlow.
Thanks for your first post and welcome to our community.
Sorry to hear you're having an issue with your Voicemail.
I'd like to investigate this for you and see what's happened.
If you don't mind, I'll need to send you a private message to pass security.
If you can check the envelope at the top right of your screen, that would be great.
Gareth_L
