Landline

62 Topics

Digital switchover cabling question
My phone is being switched to digital later in the month and I've just received my landline adaptor. The phone is currently on the other side of the room, about 6m away from the Virgin hub, and I'd like to leave it there. I'm looking at extension cables for the phone, and I notice that the current phone cable connects into the phone base station with a RJ11 plug, and into the wall socket with a standard BT plug. The adapter VM have sent converts the BT plug back into a RJ11 plug. Does this mean I could just use a RJ11-to-RJ11 cable and connect the phone directly to the hub? E.g. something like this: https://www.amazon.co.uk/rhinocables%C2%AE-Premium-Internet-Broadband-Telephone-White/dp/B01NAYNVWN?th=1 It'd be nice to to have to use converters/extensions and just have a single cable. Any advice gratefully received!
Solved
sinnottj
1 month ago Place Home Phone
161Views
0likes
3Comments
Bang & Olufsen Beocom 2 and 6000 not working
Following our landline switch over to the Virgin fibre digital service last Thursday our B&O cordless phones can make outgoing calls but prevent any incoming calls. They do not ring and any incoming call fails without being diverted to voicemail. The Virgin engineer who did the switchover did a good job cabling to the upstairs router but was at a loss to explain the fault. Another engineer who subsequently attended was also unable to help. Because of age and health concerns we are classed as ‘vulnerable’ yet Virgin have been singularly unhelpful to date; they have left us with no cordless phones and never highlighted this risk prior to the switchover. Can anyone help with getting our phones working?
Solved
MSGlow
1 month ago Place Home Phone
921Views
0likes
58Comments
1471 just ringsout
For some reason the 1471 service on my landline has stopped working! If I dial 1471 I just get the ringing tone. I have tried ringing my landline number from my mobile and then check 1471 but the same thing happens. I hardly get any calls other than scam calls on my landline and my main use of 1471 is to check the numbers of incoming calls. If 1471 doesn’t work I will have to seriously think of ditching my landline (I’m thinking of that anyway as since digitisation it’s pretty useless in a power cut etc) Is there a quick solution to get 1471 working again?
Pat2
1 month ago Place Home Phone
40Views
0likes
1Comment
Old Landline Box inside
I have an old analogue phone line socket I would like removed as I have recently joined back with Virginmedia and obviously now gone digital. Is this something I can remove myself or would an Virginmedia engineer be required. It is not something I would generally call them about. The thicker white cable to the right of the phone line socket is a satellite cable, but don't use that anymore either. Cheers
JasonH76
1 month ago Place Home Phone
136Views
0likes
4Comments
Landline not receiving calls
I moved house recently and asked for my landline number to be transferred. I can make calls but cannot receive calls. Help please. Thanks
Rusmar
2 months ago Place Home Phone
44Views
0likes
1Comment
Remove from Phone Book
How do I remove my landline phone number from The Phone Book?
Robwestray
2 months ago Place Home Phone
50Views
0likes
1Comment
New customer - Landline not setup
Hi, I'm a new customer and I didn't receive any cables to set up my landline. Just wondering what is the best way to request these. Customer service or is there a bot? Thanks
purdy81
2 months ago Place Home Phone
68Views
0likes
3Comments
40 calls logged on a landline number that no one has? How is that possible
From the moment I was given a new number, I was inundated with phone calls. A provider is not supposed to give out numbers to customers from a disconnected line unless that number has been held out of service for a minimum of six months. That is what telecommunications providers are supposed to adhere to. But they don't. From the moment I had a new number, I was inundated with phone calls at all hours— early morning, late at night— it was an absolute nightmare, and VM couldn't care less. I had no apology and he said, “Well, sir, you could always unplug the phone, couldn't you?” This meant that the new number wasn't actually new; it was a number that had been put back into service after being held on your system for less than six months. I very rarely use my landline. I checked it the other day, and I've had 40 calls this month. Thankfully, BT Call Guardian has blocked them. I've had calls from as early as 08:00 and at times eight calls in one day. Not a single person has my landline number, and yet I have 40 calls?
Hefeydd
2 months ago Place Home Phone
126Views
0likes
4Comments
Requested phone number to be ported, called twice and it still hasn't been ported. HELP
Switched over to Virgin Media at the end of October.. had requested via the online website when signing up that our landline phone number be ported over from Sky. Got a text a few days later saying about "your new Virgin phone number is xxxxxxx" and I called Virgin immediately saying hwo we had requested that we keep our old phone number, the operator said he would request that for us. The hub delivery came on the 5th of November, couldn't set it up as we had no virgin box on the wall and the old cable was needing replaced, got an engineer out on Tuesday 11th November who installed it and when he set up the hub and phone line, I tested it and it was still linked to the new number so had to call a second time to ask about the number being ported and was ensured that the request had gone through for the port.I also dont't see why they're billing us from the 5th when I thought the first month was meant to be free but alsothat aside, we didnt't actually get to use any services until the 11th after an engineer installed it - 6 days later. It's now Friday and the number STILL hasn't been ported through. I'm scared we're going to lose our phone number at this rate, never had this bother in all the years we've switched between companies. I have a lot of patience and even I'm frustrated by this. I tried to call again today and can't even get through to a person to talk. Can someone please help?
ArctikAsylum
2 months ago Place Home Phone
49Views
0likes
1Comment
Help! How to make a complaint?
I have tried to make a complaint as I have asked for my home phone number to be ported from a closed virgin account to my new virgin account - the number has not been reissued and I was not told this was not possible when I opened the new account or the 3 times I have called to ask for this to happen. When I tried to raise a complaint on 31/10/25 I did not get a reference number (as below) and it is not showing in my cases. So how do I mnake a complaint as whenever I call I just get told a new request to port the number will be made??
Carole_S
3 months ago Place Home Phone
80Views
0likes
2Comments