40 calls logged on a landline number that no one has? How is that possible
From the moment I was given a new number, I was inundated with phone calls. A provider is not supposed to give out numbers to customers from a disconnected line unless that number has been held out of service for a minimum of six months. That is what telecommunications providers are supposed to adhere to. But they don't. From the moment I had a new number, I was inundated with phone calls at all hours— early morning, late at night— it was an absolute nightmare, and VM couldn't care less. I had no apology and he said, “Well, sir, you could always unplug the phone, couldn't you?” This meant that the new number wasn't actually new; it was a number that had been put back into service after being held on your system for less than six months. I very rarely use my landline. I checked it the other day, and I've had 40 calls this month. Thankfully, BT Call Guardian has blocked them. I've had calls from as early as 08:00 and at times eight calls in one day. Not a single person has my landline number, and yet I have 40 calls?
Requested phone number to be ported, called twice and it still hasn't been ported. HELP
Switched over to Virgin Media at the end of October.. had requested via the online website when signing up that our landline phone number be ported over from Sky. Got a text a few days later saying about "your new Virgin phone number is xxxxxxx" and I called Virgin immediately saying hwo we had requested that we keep our old phone number, the operator said he would request that for us. The hub delivery came on the 5th of November, couldn't set it up as we had no virgin box on the wall and the old cable was needing replaced, got an engineer out on Tuesday 11th November who installed it and when he set up the hub and phone line, I tested it and it was still linked to the new number so had to call a second time to ask about the number being ported and was ensured that the request had gone through for the port.I also dont't see why they're billing us from the 5th when I thought the first month was meant to be free but alsothat aside, we didnt't actually get to use any services until the 11th after an engineer installed it - 6 days later. It's now Friday and the number STILL hasn't been ported through. I'm scared we're going to lose our phone number at this rate, never had this bother in all the years we've switched between companies. I have a lot of patience and even I'm frustrated by this. I tried to call again today and can't even get through to a person to talk. Can someone please help?Help! How to make a complaint?
I have tried to make a complaint as I have asked for my home phone number to be ported from a closed virgin account to my new virgin account - the number has not been reissued and I was not told this was not possible when I opened the new account or the 3 times I have called to ask for this to happen. When I tried to raise a complaint on 31/10/25 I did not get a reference number (as below) and it is not showing in my cases. So how do I mnake a complaint as whenever I call I just get told a new request to port the number will be made??Copper wire socket to be left marooned !!!
We are having building work and the wall with the copper wire phone outlet for our Virgin landline will cease to exist soon. So I want to move our phone to other room and plug it into the router, and hence need our line switched to VOIP. In an email from Virgin in September 2024 concerning switch over to VOIP it said “Ready to switch over now contact 0345 454 1111”. Call centre menu just goes round in circles with no option to request this, before cutting me off and sending me a text about my TV!! The Web chat call handlers are hopelessly uninformed, even after one gets handed over from the bots; first handler didn’t even know what VOIP was and 2nd chat handler told me Virgin are not implementing VOIP anymore. When I sent her all the links to the Virgin web pages concerning VOIP switch she then told me I’d have to wait for rollout ( no apology for earlier misinformation) . Is there anyone at Virgin who can perform this simplest of requests please?Setting up phone in new house
So, I moved into my new house in May. At first, I didn't want to bother with a landline, but now my Mum is saying she can't hear me when I ring her on my mobile, so I need to set up my landline. I tried plugging my phone into the socket on the wall but it says "out of range" and there's no dial tone. Please can somebody help?!!
