Complete Failure in Service
Hello, I am writing regarding the wifi at my house. We recently upgraded our broadband plan 3 or so weeks ago to the highest we can Gig1 service with a new hub 5 and it has been an abhorrent experience. For 3 weeks consistently there have been drops and disconnections from the internet. Too many times I have called regarding this. The internet went down about 5 times within an hour timeframe last Saturday and upon calling virgin to resolve this, your representative scheduled a technician to come today and I quote from the mouth of your representative “GUARANTEED” that our wifi problem would be solved. Not only was that a blatant lie, the wifi is now completely not connected to the internet, it is no longer intermittent on and off, it is completely off. Technicians have come twice to check connections install new routers and said everything should be fine but that is not the case. In addition, the house landline is no longer able to make calls and certain channels on the tv no longer show. NOT ONLY THAT, but I work from home! I have lost an entire day of work today due to virgin media’s poor service and I now must deal with the consequences with my superiors. The longer our virgin wifi is down the more my job is at risk! It is not just my livelihood that depends on good wifi, but my grandparents, who are both OVER 90 YEARS OLD and require reliable and fast wifi and service for communication in the event of a medical emergency, which is now at risk. What happens if there is a serious medical emergency in this heat and no one can call an emergency contact or an ambulance and it's too late? Shall I send virgin the funeral bill at that point? I demand a resolution to this immediately as we are paying the most and receiving less than the bare minimum. Should this matter not be resolved we will have no choice but to escalate this matter. I expect a response with haste
Landline fault of vulnerable person!
Mother-in-law is in her late 80's and relies on phone for contact with family and carers. She has a Telecare falls monitor but I believe that is working off a mobile signal. There is no dial tone at the house and if you ring the number it shows as engaged constantly. There doesn't appear to be a fault with the phone handset, it seems to be a problem with the line. I checked online and no faults have been recorded in her area, but I cannot find anywhere on the Virgin Media site to report a simple line phone fault without going into account holder details. I've have contacted 150 but the AI sends you around in circles trying the different options. When I finally get through to an operator, they can't find her account, then tell me their carrying out line checks, only to be disconnected after 25 mins. Could I have some help please?I need to change my VM landline number
I've had my landline since around 2000 but need to change it as I've been getting quite a few calls over the past year or more from members of the public asking for an institute handling mental health! I don't know if there's a fault in the line but when I called the institute in question, they suggest I contact VM and ask to get my number changed. If someone could help me that would be great. I tried calling the 150 from my landline but the options aren't very helpful or relevant. Thank you.Telephone disabled in new Hub 3
I recently received a replacement Hub 3 for one that was showing a solid red light, but I've just discovered that the phone is not working. History, the red red light appeared on the old Hub 3 about Jan/Feb 2024 and it came with some WiFi issues intermittent loss of signal/slow down in speed/loss of internet. So I brought myself a router and switched the Hub 3 to modem mode. And everything worked. This year my contract was up in May and I finally got around to getting a replacement. The first one to turn up was damaged in transit (There was something loose inside the Hub). The second turned up I plugged it in changed the password and switched to Modem Mode. And then I went away on holiday. Today I go to use the phone and no dial tone. Signed into the Hub settings and it says Telephony (Disabled) Is that because the Hub is in Modem mode, or is there another problem? Thank you for your helpLandline Crackling/Static noise.
Good evening. For the past 4 days we have had no dial tone on the landline phone so i purchased just a basic phone to check the line and all i am hearing is crackling then it goes dead then back to crackling. The phone is plugged into the master socket and their are no extensions from it. Also have checked the service status page and it says there is no issues with phones in my area. Thank you.Landline Dead Since 17th June 2025 – No Fault Shown – Urgent Support Needed
Hi Virgin Media Community, I’m posting here as a last resort after struggling to get proper support. My Virgin Media landline has been completely dead since 17th June 2025. When calling the number, it just says “We cannot take your call now.” However, when I log into my account, it shows a green tick and says “No known issues” with the landline. I’ve tried calling the support number 0800 052 2164 but couldn’t get through to anyone — the options keep looping me around with no way to speak to a human. This landline is essential as it’s used by my elderly mother, and we need it restored urgently. Package: M50 Fibre Broadband Maxit TV Talk More Anytime Approx. £85/month I’ve already: Logged a formal complaint through your website Contacted Virgin Media on WhatsApp, but still awaiting resolution Can someone from the Forum Team please help escalate this and get it fixed? If a technician visit is needed, I’m happy to arrange it. Also, I’d like a credit or refund for the time the phone line has been unavailable. Thanks in advance, DeepakScam mobile calls from India on landline
I have started receiving a lot of calls from supposed UK mobile numbers (a different number every time), 20 calls to date, all between 09:00 and 17:00 Mon-Fri. Initially we answered the calls as we did not know who was calling, lately we have just let them go to voicemail. When you answer the phone it is always someone saying they are from Virgin Media and that there is an issue with the broadband connection, when challenged to tell me who I am and where I live they immediately hang up. The calls are from a call centre, you can hear the chatter in the background and appear to be from (I'm guessing) India or similar. It is very annoying and worrying as my wife's parents are both nearly 90 and not very well and they are normally the only people who ring us on the landline - we don't give the number out anywhere as we use our mobiles for everything - it stresses my wife as soon as the phone rings before you can see who the caller is. How can we stop these people calling? It is obvious that they are international calls and that the numbers are being spoofed and changed every time, so it is pointless blocking the numbers as they never repeat. 07850 0914xx, 07938 5829xx, 07775 8906xx 07891 3825xx, 07786 5401xx, 07815 7318xx, 07891 4093xx, 07847 4772xx, 07514 9048xx, 07803 4932xx, 07548 0010xx, 07399 6596xx, 07901 3336xx, 07425 0149xx, 07595 2257xx, 07835 2450xx, 07557 2382xx, 07710 8234xx, 07886 2952xx, 07956 6167xx. p.s. Member of TPS already. [mod - numbers edited in case innocent numbers being spoofed]
