Removing redundant landline cable.
Hi, My virgin media landline is now redundant after the changeover. The landline cable is still connected in the brown box on the outside of my house and runs along the brickwork and enters my house through an air brick and is terminated in a plug socket in the interior of my house. My question is can I remove the redundant cable and is it an easy fix? Kind regards, Briagha.58Views0likes3CommentsSetting up phone in new house
So, I moved into my new house in May. At first, I didn't want to bother with a landline, but now my Mum is saying she can't hear me when I ring her on my mobile, so I need to set up my landline. I tried plugging my phone into the socket on the wall but it says "out of range" and there's no dial tone. Please can somebody help?!!35Views0likes3CommentsWhy can VM not transfer my number from Sky
Joining VM has been an abosolute nightmare and a decision I am regretting. I have called multiple times. Before purchasing, before and after installation, 10 days after and now. On each occasion I am told it's either not been done, was requested incorrectly or will be done. I've tried to escalate a complaint but not getting anywhere. I'm being told it will be done if Sky haven't cancelled the number. VM assured me that they would inform Sky I was transferring and they would manage the switchover. The landline number is crucial to my elderly ill parents but VM simply do not care. How can you lose a number.Solved65Views0likes1Comment1471 giving incomplete information
Hi, My issue has been going on for almost a month, but when someone calls my line when you call 1471 the day after it does not tell you the month or year and it does not tell you that there is a charge for pressing 3 to return the call. I believe this is a nationwide issue as I have tried to get hold of many of the Virgin Media team and I finally got one who confirmed the fault but no one else since then has seemed to have picked up on it. I hope someone can help here. Thanks57Views0likes4CommentsVoicemail ring time
My virgin landline rings 4 times before voicemail picks up the call. It used to be fun to try to reach the phone in time. Now it’s just annoying! Short version: If there is a helpful VM staff on here who can message me and flip that right switch it would be appreciated. Long version: I see from other posts on the forum it should be possible to increase to about 10 rings. That should be fine. I called 150, spent 20 mins following the menus, waiting, and having nice chat with someone about how, no I don’t want to upgrade my contract, and yes you have my email and mobile number correct. I was finally told that because my landline is the old copper kind rather than fibre then all I need to do is dial *94 and I’ll be able to change the rings. Never seen this in any help or forum posts but the person was confident it would work. I couldn’t test it while on the call because using the line to talk to them. Hung up, dialled *94, nothing. Has it fixed it? Tried all kinds of variations. Just goes back to dial tone.34Views0likes1CommentLandline no incoming calls, 150 is useless
How the hell do you get to speak with an actual person to report a landline fault> spent over an hour going round and round in circles on 150 being cut off several times. Fault reporting doesn't appear to be an option!! The issue is I am not receiving incoming calls, if anyone rings I am told it appears to ring twice then cuts off but it doesn't actually ring at my end. Outgoing calls work fine, no issue. There has been VM employees working in the street the past few days don't know if that has caused the issue? Any help would be appreciated.Solved90Views0likes2CommentsLandline dead
Hi, once again our landline is totally dead, calls go straight to answerphone, no numbers can dial out, the call count goes up, but there is no sound No dial tone, it is not the handset, we do not have another phone to plug in the socket, and have no intention of buying one This is not the first time this has happened and is very annoying, aa family member did a 57 mile round trip to check everything is OK, as where we live has appalling mobile coverage Can this please be looked into please, the help pages are hopeless, and don't get me started on the MyVirgin app, which is asking for a second verification email, but then just cycles back to the login screen, so we're checking the services through a browser32Views0likes1Comment