1471 giving incomplete information
Hi, My issue has been going on for almost a month, but when someone calls my line when you call 1471 the day after it does not tell you the month or year and it does not tell you that there is a charge for pressing 3 to return the call. I believe this is a nationwide issue as I have tried to get hold of many of the Virgin Media team and I finally got one who confirmed the fault but no one else since then has seemed to have picked up on it. I hope someone can help here. Thanks
Voicemail ring time
My virgin landline rings 4 times before voicemail picks up the call. It used to be fun to try to reach the phone in time. Now it’s just annoying! Short version: If there is a helpful VM staff on here who can message me and flip that right switch it would be appreciated. Long version: I see from other posts on the forum it should be possible to increase to about 10 rings. That should be fine. I called 150, spent 20 mins following the menus, waiting, and having nice chat with someone about how, no I don’t want to upgrade my contract, and yes you have my email and mobile number correct. I was finally told that because my landline is the old copper kind rather than fibre then all I need to do is dial *94 and I’ll be able to change the rings. Never seen this in any help or forum posts but the person was confident it would work. I couldn’t test it while on the call because using the line to talk to them. Hung up, dialled *94, nothing. Has it fixed it? Tried all kinds of variations. Just goes back to dial tone.
Landline dead
Hi, once again our landline is totally dead, calls go straight to answerphone, no numbers can dial out, the call count goes up, but there is no sound No dial tone, it is not the handset, we do not have another phone to plug in the socket, and have no intention of buying one This is not the first time this has happened and is very annoying, aa family member did a 57 mile round trip to check everything is OK, as where we live has appalling mobile coverage Can this please be looked into please, the help pages are hopeless, and don't get me started on the MyVirgin app, which is asking for a second verification email, but then just cycles back to the login screen, so we're checking the services through a browserLandline Dead Since 17th June 2025 – No Fault Shown – Urgent Support Needed
Hi Virgin Media Community, I’m posting here as a last resort after struggling to get proper support. My Virgin Media landline has been completely dead since 17th June 2025. When calling the number, it just says “We cannot take your call now.” However, when I log into my account, it shows a green tick and says “No known issues” with the landline. I’ve tried calling the support number 0800 052 2164 but couldn’t get through to anyone — the options keep looping me around with no way to speak to a human. This landline is essential as it’s used by my elderly mother, and we need it restored urgently. Package: M50 Fibre Broadband Maxit TV Talk More Anytime Approx. £85/month I’ve already: Logged a formal complaint through your website Contacted Virgin Media on WhatsApp, but still awaiting resolution Can someone from the Forum Team please help escalate this and get it fixed? If a technician visit is needed, I’m happy to arrange it. Also, I’d like a credit or refund for the time the phone line has been unavailable. Thanks in advance, DeepakStill waiting for number transfer after 2months of new account
Hi, I am hoping if there is anybody from the virgin media back office teams who can help me as I am getting nowhere with the front line customer services. I have taken out a new Virgin Media account after my daughters account ended and she did not want to renew . This is a completely new account, and I requested the landline be kept and transferred over to my new account. After two months I chased this up again with customers services and have just been told this cannot be done which is a surprise as I was told it could when ordering the account. Any help would be greatly appreciated as I have missed important calls from relatives and hospital while waiting for the transferComplete Failure in Service
Hello, I am writing regarding the wifi at my house. We recently upgraded our broadband plan 3 or so weeks ago to the highest we can Gig1 service with a new hub 5 and it has been an abhorrent experience. For 3 weeks consistently there have been drops and disconnections from the internet. Too many times I have called regarding this. The internet went down about 5 times within an hour timeframe last Saturday and upon calling virgin to resolve this, your representative scheduled a technician to come today and I quote from the mouth of your representative “GUARANTEED” that our wifi problem would be solved. Not only was that a blatant lie, the wifi is now completely not connected to the internet, it is no longer intermittent on and off, it is completely off. Technicians have come twice to check connections install new routers and said everything should be fine but that is not the case. In addition, the house landline is no longer able to make calls and certain channels on the tv no longer show. NOT ONLY THAT, but I work from home! I have lost an entire day of work today due to virgin media’s poor service and I now must deal with the consequences with my superiors. The longer our virgin wifi is down the more my job is at risk! It is not just my livelihood that depends on good wifi, but my grandparents, who are both OVER 90 YEARS OLD and require reliable and fast wifi and service for communication in the event of a medical emergency, which is now at risk. What happens if there is a serious medical emergency in this heat and no one can call an emergency contact or an ambulance and it's too late? Shall I send virgin the funeral bill at that point? I demand a resolution to this immediately as we are paying the most and receiving less than the bare minimum. Should this matter not be resolved we will have no choice but to escalate this matter. I expect a response with haste
