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JohnHawkins's avatar
JohnHawkins
Tuning in
23 days ago
Solved

Landline Dead

Hi,

Our landline has died today. No ringtone or calls in or out. We have checked the phone itself - batteries, ring tone, etc - and all is fine. When using the Virgin App or logged in to website we've triggered the automatic test process (actually triggered it about 5 times given the way you keep being directed through the pages 🙁) and it is showing no fault . Have dialled the 0345 number but in the end gave up after a long wait). Can I report a fault please?

Regards, John Hawkins 

  • Martin,have replied to your p.m. - for which much thanks. Problem now sorted - loose connection in a (very old) box!

3 Replies

  • Sorry, when I typed "No ringtone or calls in or out" I meant "No DIALLING TONE or calls in or out" !!

    Regards again

    John Hawkins

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team

      Hi JohnHawkins,

      Thank you for your post and welcome to the community. 

      We're very sorry to hear about the issue with your landline service. 

      I will private message you now to confirm your details. 

      ^Martin

  • Martin,have replied to your p.m. - for which much thanks. Problem now sorted - loose connection in a (very old) box!