Forum Discussion

GJ_12345's avatar
GJ_12345
Joining in
8 months ago

Landline dead again

Old fashioned wired landline...   No dial tone when going off-hook, but can hear a click, showing that cabling is intact.  Calling in, I get engaged tone.

Online check says landline is ok, but says there's a broadband fault but the landline is clearly not working and I can see no problem at all with bb!

The problem seems to recur a couple of times a year and is particularly annoying because the mobile signal here is so poor.  Help please

Thanks, Graham

  • goslow's avatar
    goslow
    8 months ago

    I have often found in the past that the service status page may list only one service with a problem but, in reality, other services may be faulty too.

    Have you tried the automated service status number 0800 561 0061? If you can get a mobile signal, it may report more localised problems not showing on the service status page.

  • goslow's avatar
    goslow
    Alessandro Volta
    8 months ago

    I have often found in the past that the service status page may list only one service with a problem but, in reality, other services may be faulty too.

    Have you tried the automated service status number 0800 561 0061? If you can get a mobile signal, it may report more localised problems not showing on the service status page.

    • GJ_12345's avatar
      GJ_12345
      Joining in
      8 months ago

      Thanks, I didn't know of that number, but I tried it and there are no known local issues

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        8 months ago

        Hey GJ_12345, thank you for reaching out and I am sorry to hear you are having some issues with.

        Did that report any faults at all?

        Is the landline okay or still playing up?

  • GJ_12345's avatar
    GJ_12345
    Joining in
    8 months ago

    Hi Matt, no local faults were reported on the service status number, landline still as described previously - no dialtone, audible click when going off-hook, engaged tone on calling in from another phone.

    Thanks, Graham