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DeanoJW's avatar
DeanoJW
On our wavelength
2 months ago
Solved

Landline dead...again!

I can't remember the last time my home phone actually worked with Virgin Media.

It goes from having "3 beeps, then nothing" to the landline having no dial tone at all, to randomly working for a few hours. I've literally given up trying to get it sorted as this has been occurring for a number of years now.

If anyone is out there who actually knows of a remedy, please let me know. I've tried all of the standard "fix methods" in the past, so looking for anyone who actually knows what they are doing.

Thanks

  • DeanoJW's avatar
    DeanoJW
    2 months ago

    A lovely friendly engineer visited and changed the connection to the digital Hub, rather than the older wall socket. Seems to have done the trick.

    Appreciate the help Alex.

7 Replies

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 months ago

    Hi DeanoJW,

    Thanks for posting and sorry to hear you're having some issues with the phoneline. 

    Is it connected via the wall socket or the hub? If the hub, have you rebooted it?

    Have you tested a different handset?

    Alex_Rm

  • DeanoJW's avatar
    DeanoJW
    On our wavelength
    2 months ago

    It's a wall socket. Have tested several phones, same result. It's a BT4600 Twin phone, if that helps?

    Thanks

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      2 months ago

      Thanks for confirming DeanoJW,

      So I can take a closer look I've popped you over a private message, to get a few more details from you.

      Alex_Rm

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 months ago

    Thanks for joining me over private message DeanoJW,

    Let us know how the engineer visit goes 😊

    Alex_Rm

    • DeanoJW's avatar
      DeanoJW
      On our wavelength
      2 months ago

      A lovely friendly engineer visited and changed the connection to the digital Hub, rather than the older wall socket. Seems to have done the trick.

      Appreciate the help Alex.

  • G4DDS's avatar
    G4DDS
    Well-informed
    2 months ago

    Its the hot weather, the cabinets overheat. I have put up with it for the past 4 or 5 years (reported but never been resolved) but this year with the extremely hot spell we are having our phone is really playing up so I have just reported it in another thread.

  • DeanoJW's avatar
    DeanoJW
    On our wavelength
    2 months ago

    Thanks for the response @G4DDS. 
    We had a friendly engineer pop out to see us and they changed the connection from the older wall socket to the digital Hub connection with an adapter...and it works perfectly. Let's hope it lasts...