Forum Discussion

nuttyslack's avatar
nuttyslack
On our wavelength
8 months ago
Solved

Landline dead again - need an engineer :)

Hi,

Not sure how long our landline as been dead for but it's gone again for the 3rd time this year !!!

After the fiasco with the TiVo v6 box replacement being booked in as a broadband  problem by the offshore call centre i thought it best to post in here 🙂

Can a engineer be booked to look at moving the landline to the virgin hub or just sort the problem out once and for all, our elderly father may need to use the landline in an emergency, he doesn't do mobile phones.

Regards

  • Robert_P's avatar
    Robert_P
    Forum Team
    8 months ago

    Hello nuttyslack

     

    Sorry to hear of the landline issues experienced, we appreciate you taking the time to raise this via the forums.

     

    From checking, we can see there is currently an area issue impacting all services, Broadband, TV and Landline. The estimated fix time for the issue is Wednesday 26 June 2024 at 4.50pm, our engineers are working on this to fully resolve the issue as quickly as possible.

  • nuttyslack's avatar
    nuttyslack
    On our wavelength
    8 months ago

    Thank you for the quick reply, hopefully the landline isn't needed before then.

    • Robert_P's avatar
      Robert_P
      Forum Team
      8 months ago

      The engineers will have this resolved as soon as possible. We appreciate your patience during this time.

  • nuttyslack's avatar
    nuttyslack
    On our wavelength
    8 months ago

    Our landline is now back, will see how long it lasts 😉

    • David_Bn's avatar
      David_Bn
      Forum Team
      8 months ago

      Thanks for the update nuttyslack, and we're pleased to hear of the return of the landline services and we sincerely hope this is a long term solution to the recent fault.

      Do however free to come back to our Community Forums, if any further assistance is required.

      Thanks

      David_Bn

      • nuttyslack's avatar
        nuttyslack
        On our wavelength
        7 months ago

        Phone line dead again,  this shouldn't keep happening didn't last as long as last time, as we said at the start of this thread. our elderly father may need to use the landline in an emergency, he doesn't do mobile phones.

    • nuttyslack's avatar
      nuttyslack
      On our wavelength
      7 months ago

      He will be when the landline is switched to digital 

      • nuttyslack's avatar
        nuttyslack
        On our wavelength
        7 months ago

        Phone still dead this morning, need to register loss of service for compensation we didn't get anything last time and it was down for 2 days.