Forum Discussion

nuttyslack's avatar
nuttyslack
On our wavelength
8 months ago
Solved

Landline dead again - need an engineer :)

Hi, Not sure how long our landline as been dead for but it's gone again for the 3rd time this year !!! After the fiasco with the TiVo v6 box replacement being booked in as a broadband  problem by t...
  • nuttyslack's avatar
    nuttyslack
    7 months ago

    He will be when the landline is switched to digital 

Roger_Gooner's avatar
Roger_Gooner
Alessandro Volta
7 months ago

Isn't he eligible for an EBUL?

nuttyslack's avatar
nuttyslack
On our wavelength
7 months ago

He will be when the landline is switched to digital 

  • nuttyslack's avatar
    nuttyslack
    On our wavelength
    7 months ago

    Phone still dead this morning, need to register loss of service for compensation we didn't get anything last time and it was down for 2 days.

    • Alex_RM's avatar
      Alex_RM
      Forum Team
      7 months ago

      Hi nuttyslack,

      I've popped you over a private message to get a few more details from you, and ensure this is logged correctly. 

      Alex_Rm

      • nuttyslack's avatar
        nuttyslack
        On our wavelength
        7 months ago

        Surprisingly the phone was back on before the engineer arrived, he just checked all had a dial tone and rung, said it must have been sorted their end and left.

        Will see how long it lasts this time.

    • goslow's avatar
      goslow
      Alessandro Volta
      7 months ago

      Unfortunately the compo scheme is little help for short, recurring outages as VM gets 2 clear working day to fix any faults before any compo is applied

      https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

      Phoning in, or using one of the automated tests and getting confirmation of a fault, are the recommended ways to report a total loss of service.