Forum Discussion

Caz's avatar
Caz
Dialled in
21 days ago
Solved

Land line constantly ringing

Land line was constantly ringing just one ring throughout the night,unable to sleep for it, plus its been doing it randomly other times for the last few days.

I tried to ring it with my mobile & it said line busy. Then line went to crackling sound, then off altogether. It back on again this morning.

Please what on earth is going on.

  • Caz's avatar
    Caz
    13 days ago

    Engineer been, thought it was solved but we have had a couple more random rings. Hoping they stop eventually.

    solution for now but might have to contact Virgin again if not.

     

7 Replies

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    21 days ago

    Hi Caz,

    Thanks for your post and welcome back to our community.

    I'm sorry to hear about the issues you've had with the landline. 

    Could you please reboot the hub?

    Do you have another handset you can try?

    Please pop back to us when you can. 

    • Caz's avatar
      Caz
      Dialled in
      21 days ago

      OK thankyou I will reboot the modem. If the landline does it one more time i will connect an old handset to see if it makes any difference.

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        21 days ago

        Thank you. If none of that works, please let us know and we can look into this further for you. 

  • Caz's avatar
    Caz
    Dialled in
    13 days ago

    Engineer been, thought it was solved but we have had a couple more random rings. Hoping they stop eventually.

    solution for now but might have to contact Virgin again if not.

     

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      13 days ago

      Hi Caz, we're sorry to hear this isn't fully resolved. If the ringing continues over the next 48 hours, please let us know and we'll speak to the area manager to see what more can be done to stop this.

      Please pop back to us when you can.