Forum Discussion

chummyyoung's avatar
chummyyoung
Tuning in
11 months ago
Solved

Land line not working

Hi, Hi, I am not able to dial out or receive incoming calls on my landline and have no dialling tone. Virgin online system check gives a green tick. If I ring number from a mobile it sounds as if its ringing on mobile but the house phone does not ring, sick of going round in circles on the web site to try and get it fixed. Contract up next month and they want me to upgrade that also does not work on the site just says opps, what a poor performance all round.

  • Akua_A's avatar
    Akua_A
    Forum Team
    11 months ago

    Hi chummyyoung 

    Welcome back to our community forums and sorry to hear you are having issues with your landline. We can understand the inconvenience caused and we want to best help. To best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,

  • Akua_A's avatar
    Akua_A
    Forum Team
    11 months ago

    No worries chummyyoung Please let us know how the appointment goes and if you need any further help

    • chummyyoung's avatar
      chummyyoung
      Tuning in
      10 months ago

      Hello,

                  Technician has been and problem has been resolved, We are now connected via the router and everything               working ok. 

                   Thanks for your help John

      • Beth_G's avatar
        Beth_G
        Forum Team
        10 months ago

        Hi chummyyoung,

        That's great news, thank you for the update.

        Do let us know if we can help you with anything else. Otherwise, have a great rest of your week 😊