Landline dead

Hi, once again our landline is totally dead, calls go straight to answerphone, no numbers can dial out, the call count goes up, but there is no sound

No dial tone, it is not the handset, we do not have another phone to plug in the socket, and have no intention of buying one

This is not the first time this has happened and is very annoying, aa family member did a 57 mile round trip to check everything is OK, as where we live has appalling mobile coverage

Can this please be looked into please, the help pages are hopeless, and don't get me started on the MyVirgin app, which is asking for a second verification email, but then just cycles back to the login screen, so we're checking the services through a browser