Activity in Apps
Trying to log in to Virgin TV Go but being told "account no longer valid"
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Wrong account Number
I have a new account number and when I try to log in it keepmtaking me back to my old account number. I have no access to anything on the app as it is saying I have no installations booked but have been connected since JulyHave spoken to the call cen...
unable to remove paper billing
I've been unable to change to e-billing and have been charged for the paper bill in my first bill. I've checked in all the communication/marketing preference parts in my account both on the app and online and cannot find an option to switch to e-bill...
Resolved! My Virgin media app
Hi can’t sign into VM app Virgin Media keep saying will ring me that was a week ago
No services showing
I recently changed my TV package and since then the My Virgin Media app doesn’t show the services I have, other than my O2 service (see screenshot provided). I notice I’m not the only one with issue and wondered if there’d been any update regarding a...
Unable to switch to ebilling
I’ve followed all of the online instructions of how to opt out of paper billing and switch to e- billing, however, where I am being directed to in my account settings isn’t displaying and I’m unable to locate anywhere how to do this.Please can someon...
Broadband Upgrade "How to"
I recently started an upgrade order and have received the pre - contract documents, question is, what is the timescale on an order and how can I check progress of the order as nothing is showing on My VM app as yetTiaRonnie
Virgin media app login
HiI think my Virgin media app login has got corrupt somehow. When I login it says I'm not the main account holder. If I click on forgot email address and enter all my account details the email displayed isn't mine and never has been all.the years I'v...
Virgin Media App issue
HiI hope someone can help. I think my Virgin media app account as got corrupt as if I login I can't see bills because I'm not the main account holder. If I click on forgot email and enter all my account details the email shown isn't mine. It's never ...
Mobile App - Packages Not Showing
@Forum Team MemberI have raised this once with Customer Services and it has apparenty been escalated to Tech Support but so far I have heard nothing.Having recently renewed my contract for a further 18 months, the app functionality has changedI not ...
