Recent Content
Changing the way you sign in to My Virgin Media
On 19 June I received the Email below from Virgin Media I have attempted to log i to my Virgin Media but neither the Virgin Media nor the third party Email addresses work with the password. I have tried to phone customer help but they didn't seem to know about this change. Anyone got any suggestions on how I log in to my 6 Email address? Cheers Togsy Hello, We’re making changes to the way you sign in online to My Virgin Media, as part of our commitment to keep our online spaces safe and secure. Instead of using your current email address to sign in to your account, you’ll need use your Virgin Media Mail email address. This will take effect automatically from 30/06/2025. You’ll still use your current password. Kind regards, The Virgin Media team
2 Superhubs showing on my account details
Hi, Not an urgent one, but was a bit confused to see the app suggesting that I have 2 superhubs. Definitely only got the one, and worried that if I were ever to cancel my services that I could run into problems if the records suggest that I have more hubs than I could return. Grateful for any suggestions on how to ensure this is rectified. Thanks Alan
Unable to see new account in app after moving house
Hi, I moved house 4 weeks ago, my account is still showing my old account (closed) and i cannot see my new account, can someone please help, I tried to register new account under a different email address however I get an error message "oops something went wrong", thanksVM Connect "Account is inactive or closed"
I need to order a wifi pod due to wifi black spots. Trying to get into the VM Connect app in order to run the test, however, I get the error message "account is inactive or closed". It offers me the option to sign in as a different user, but I'm already putting in the correct details.username or password invalid
i can sign in to this site on my laptop using my saved credentials without any problems but if i try to sign in on my mobile phone via the virgin media app i cannot log in as it does not recognise either my username or password google has saved my log in details for the virgin media app but not the forum so how can i log into the forum on my phone without resetting my username or password?Can't register Virgin Media account
When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one." I have tried different browsers and deivces, and tried changing the email and password used to log in numerous time, but still can't register. Can someone please advise me on the next steps?
