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Cannot access account

I have recently signed up to Virgin Media and need to gain access to my account.  The problem being that I can't because complete any details because it advises to call, which I can't get through to an actual agent to resolve this.  As far as I can t...

welcome email

I got broadband installed this week, but no Welcome email or account information was given. So how do I get this?

Afzaal by Joining in
  • 2 replies
  • 0 kudos

Email Link expired

I am trying to register a new account and the email verification link keeps saying it has expired. Please help. I need to get set up and link my 02. 

sazbob by Joining in
  • 3 replies
  • 0 kudos

Can't register Virgin Media account

When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one."I have tried different browsers and deivces, and tried c...

vmed1298 by Joining in
  • 42 replies
  • 0 kudos

Complaint about not honouring an agreed contract

I have made a complaint and want it resolved. The service from virgin has been disgusting. The complaints process says I can track it in my cases however I have looked everywhere and can’t see that as an option. Please tell me how I access it. 

mcconpa by Joining in
  • 12 replies
  • 1 kudos

Resolved! Registration error DEF01

Hi,i am trying to register to Virgin Media for some weeks now, I am always stuck at the step where I should receive an email that I never receive, or I get error DEF01 message. i called the hotline that told me that there was indeed an issue, which w...

Resolved! Unable to reset password

Issue:I am unable to reset my password as the password strength is classed as “invalid”, even when using passwords generated by a password generator. I am therefore not able to reset my password and access my virgin media account.Reproduction:1. Open...

rc37282 by Joining in
  • 35 replies
  • 0 kudos