Activity in Apps
Why can't I Sign Up toi My Virgin Media
I have been trying to sign up to My Virgin Media for the past couple of months but every time I get stuck on the "Request in Progress" spinner, without my request ever going through.I can't even contact support as I keep being redirected to another u...
Can't register Virgin Media account
When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one."I have tried different browsers and deivces, and tried c...
Resolved! Email address still connected to old account.
I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated account meaning I can’t make an changes, or see any of m...
Blocked from logging into virgin media account
I just tried to log into my virgin media account (not my email and it wasn’t on the app but on the web page) and received the following message:Blocked You couldn't be authenticated. Server error. I tried resetting my password but the same thing happ...
Authentication Error
I am unable to login to my Virgin media account. It is saying Blocked. You couldn’t be authenticate. Server error. I’ve tried on several devices and get the same. Is this them or me?Thanks!
My email is locked and I can't log in or reset my password
Recently tried to log into my account and it said wrong password. Then it wouldn't let me reset my password via email. Now when I try log in, it says my email is blocked. Any idea on how to fix this?? Thanks
My Virgin Media app showing old address & account details
HiI recently moved and transferred my virgin broadband to the new property.However my Virgin Media app is still showing the account number and address for the old property.Please could I ask for your help to update this.Many thanks
Virgin Media saying my box hasn't arrived when it has
Virgin Media App is saying that my box hasn't been installed as it hasn't arrived. It has arrived and is working perfectly but for some reason its saying that it hasn't. This means that I can't access the features of the app to control my account and...
Re: My Virgin media app
I'm also having same problem.I can sign in fine on web browser but on iOS I have the same problem for My VM & VM Connect apps.iOS and apps are both latest.Symptoms...1) Click "Sign in with a Virgin Media Account" on VM Connect or "Broadband, Tv & Pho...
Cant access new account
I recently did a cross franchise move when I moved house.When I log into my virgin media it shows my old account details from the old account number/area. I called virgin and they advised to register using a different email address. I tried to do thi...
