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- Daniel_Et
Forum Team
Hi mandymuell ๐ Thank you for your post and welcome to the Virgin Media Community ๐
We're sorry to hear about the problem you're having ๐
Given you're not receiving any e-mails, have you tried clicking on the "Forgot your email address?" link and following the advice provided to check the e-mail address set as your My Virgin Media username is definitely what you think it is?
Please pop back to us at your earliest convenience.
Regards,
Daniel
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