Forum Discussion

freddie11's avatar
freddie11
On our wavelength
2 years ago
Solved

Unable to change password

Going round in circles. Seems I’m in the same boat as others. Wanted to change password, but needed to change email address.  
Started Monday of this week, but still getting the same message.You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes.

Any help would be appreciated.

Thanks

Freddie

 

  • Graham_A's avatar
    Graham_A
    2 years ago

    freddie11 Don't worry about the time delays, this isn't an instant message support function.  Most of the responders like me are volunteers, the VM Forum Team staff do respond but there is often a waiting time.

    Anyway, what error messages are you getting when trying to send emails and is this via VM webmail or using an email app such as Thunderbird or Bluemail?

    For the avoidance of doubt when using VM webmail you need to use the new third party email address as the username together with the account password.  When using a third party email client or app the username remains the original VM/Ntlworld/blueyonder/Virgin email address with the specific app generated password for the email address concerned.

    https://www.virginmedia.com/help/broadband/manage-email-account

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 years ago

    freddie11 So what happens when you go to your third party email address to find the verification email from VM?  Have you checked the spam folder of your third party email address?

    • freddie11's avatar
      freddie11
      On our wavelength
      2 years ago

      Hello Graham.

      apparently I had an email that contained this-

      Hello,

       

      Thanks for updating your email address on your My Virgin Media account. To confirm the change, all you must do is to verify your email in the link below:

      Verify email address 

      I can’t even remember what happened after I followed the link, but the email address I nominated does not appear in my VM account.

      There are no emails in my spam folder.

    • freddie11's avatar
      freddie11
      On our wavelength
      2 years ago

      Apologies. I thought I had replied, but probably pressed the wrong button.

      Apparently I had an email which contained this -

      Hello,

       

      Thanks for updating your email address on your My Virgin Media account. To confirm the change, all you must do is to verify your email in the link below:

       

      Verify email address

      I can’t remember what happened after I pressed the verify, but my nominated address does not appear in my account details.

      How can I wipe the slate clean and start over again?

  • freddie11's avatar
    freddie11
    On our wavelength
    2 years ago

    Just shows how it’s got to me I’m replying to you twice. I thought I’d lost the first one.

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      2 years ago

      The VM Forum Team staff should be able to investigate this for you when they reach this thread, probably in the morning.  They will post here and are likely to send you a private message in order to exchange security details with you.

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      2 years ago

      Hi freddie11 

      Welcome back to our Community Forums. 

      Thanks for the updated post - we're glad you received the verification email.

      Is this now resolved or do you still require further support?

      • freddie11's avatar
        freddie11
        On our wavelength
        2 years ago

        Regarding the email address. That’s okay. 
        The password has been applied to My VM, but also to this forum. When I sign in on here, I have to enter the  different password I use or it. I then get a note that says- 
        The password in your iCloud Keychain for this forum is different- do you want to change it?

        I would like to change it so that I have separate passwords. However, I have recollections of doing something like this and my Forum password ( very weak), also became the password for VM media. Can I  change the password without this happening?

         

         

  • freddie11's avatar
    freddie11
    On our wavelength
    2 years ago

    Hello again.

    Have been looking through a lot of posts about the same subject and came across one that I would give a try.

    Enter an email address with .gov. This non-existent address was accepted. 
    Press the BACK option, and this time enter the email address that you want.

    I received an email with a link to verify the new address, and then a further email with a verification code.

    My Account details, sign in detail is now the correct email address.

    The Contact details still has the VM address. Is this correct, or should it be my sign in details address?

     

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      2 years ago

      It is entirely your choice as to what contact email you want to use.