Forum Discussion

KieranS96's avatar
KieranS96
Joining in
2 years ago

Signed up with wrong email address

Hello,

I have made a similar mistake as others and missed two numbers out of my email address and so won't receive the confirmation email for the broadband package I have just purchased.

Please could someone help me.

Kind Regards

Kieran

  • Gareth_L's avatar
    Gareth_L
    2 years ago

    Hello KieranS96.

    Thanks for joining our Community.

    Sorry to hear the email address was incorrect when you entered your details.

    I can take a look at this for you and see if we can get this amended.

    If you don't mind, I will need to send you a private message to get some details from you. 
    If you can check the purple envelope top right of your screen that would be great. 
    Regards     
    Gareth_L
     

     

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    2 years ago

    Hello KieranS96.

    Thanks for joining our Community.

    Sorry to hear the email address was incorrect when you entered your details.

    I can take a look at this for you and see if we can get this amended.

    If you don't mind, I will need to send you a private message to get some details from you. 
    If you can check the purple envelope top right of your screen that would be great. 
    Regards     
    Gareth_L
     

     

    • Mmiah429's avatar
      Mmiah429
      Joining in
      2 years ago

      Hello I have a similar problem where I added the wrong email to set up account and now i cannot verify email for broadband l

      • Ayisha_B's avatar
        Ayisha_B
        Forum Team
        2 years ago

        Hi Mmiah429 👋

        A warm welcome to our Community Forums and thanks for your post. It's great to have you on board!

        I will be more than happy to help further so will pop you a PM 📩 now to confirm some details.

        Hope to hear from you soon. 

    • ChongWLau's avatar
      ChongWLau
      Joining in
      2 years ago

      Hi there,

      I have a similar problem, but I was signing up for my mum's broadband and misspelt her email address.

      Please could someone kindly help.

      Kind regards,

       

      Chong

      • Vikki_M's avatar
        Vikki_M
        Forum Team
        2 years ago

        Hi ChongWLau

         

        Thank you for your post and welcome to our community.

         

        Just to clarify please, if the account in your name or your mums please?

         

        Please pop back to us when you can.

    • AidanH94's avatar
      AidanH94
      Joining in
      2 years ago

      Hi i have the same issue used the wrong email address when setting up and need help 

      • Reece_MH's avatar
        Reece_MH
        Forum Team (Retired)
        2 years ago

        Hi AidanH94 👋

        Thanks for posting, and a warm welcome to our Community Forums!

        I'm sorry to hear you've set up your online account with the wrong email 😕 So I can continue assisting you further, I'm going to send you a private message. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages".

        Thanks,

  • astrazen's avatar
    astrazen
    Joining in
    2 years ago

    Hello, 

    I have a similar issue. I signed up using the wrong email (typo) - would it be possible to fix please?

     

    Thanks

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      2 years ago

      Hi astrazen 👋.

      Thanks for reaching out to us and welcome to the Community Forums. Apologies you are having email communication issues. We can certainly help you, we would need to bring you in for a private message to discuss this and resolve. 

       

      Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina

  • mrzeynalli's avatar
    mrzeynalli
    Joining in
    2 years ago

    I have the same problem. Can any personnel please get in touch with me on private? Thanks.

    • Kain_W's avatar
      Kain_W
      Forum Team (Retired)
      2 years ago

      Hi mrzeynalli,

      Thanks for your post and welcome back to the community.

      Many apologies for the issues faced, so we can investigate this I've dropped you a PM.

      The message will appear within the envelope icon.

      Regards,

    • Kain_W's avatar
      Kain_W
      Forum Team (Retired)
      2 years ago

      Thanks for your cooperation over PM mrzeynalli,

      I'm glad we were able to get that sorted for you.

      Do pop back up if you do have any future queries.

      Take care,

  • Cliona1's avatar
    Cliona1
    Joining in
    2 years ago

    Hi 

    I also made my account with a misspelling of my email address. I am receiving all emails but am unable to log into my account.

    Kindest regards,

    Clíona

    • Arissa_H's avatar
      Arissa_H
      Forum Team
      2 years ago

      Hi Cliona1 👋🏼.

      Thank you for posting, welcoming you onto our community forum 😊.

      Sorry to see you are unable to log into your online account ☹.

      Are there any error codes displaying when you try to log into your account?

      Let us know we want to help.