Forum Discussion

DgJack's avatar
DgJack
Joining in
8 months ago
Solved

Wrong email address submitted for verification.

When I was asked for a third party email addressI entered a yahoo.com email address instead of the correct yahoo.co.uk.    Therefore I cannot verify my email account.  I cannot see a way to change this through settings etc.  What do I need to do to get the right verification email address registered and get my account back ?

  • 用心棒's avatar
    用心棒
    8 months ago

    Regrettable Virgin Media have removed the ability for an authenticated user to correct this issue, The forum team are best placed to help further and the issue has been flagged to them.

8 Replies

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    8 months ago

    Sign back in and repeat the change of Sign in Email Address with correct email address.

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    • DgJack's avatar
      DgJack
      Joining in
      8 months ago

      Thanks for that but there is no option to change it.  There is only an option to resend the verification email to the incorrect email address I entered.

      • 用心棒's avatar
        用心棒
        Very Insightful Person
        8 months ago

        Regrettable Virgin Media have removed the ability for an authenticated user to correct this issue, The forum team are best placed to help further and the issue has been flagged to them.

  • Azrael93's avatar
    Azrael93
    Joining in
    6 months ago

    Hi, i also have the exact same problem where the email on my account is the wrong email adress by one character and i cant find a way to change it on my account.

    Could someone help please with a solution to this issue as i cant cancel a service i need to without the proper details.

    • davidl1927's avatar
      davidl1927
      Settling in
      19 days ago

      Hi, i have this problem as well!  I am not sure how to contact anyone!  can someone help please?

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        18 days ago

        Hi davidl1927,

        Thanks for your post and welcome back to our community.

        We've taken a look at things on our side, and can see you posted on another thread also.

        This looks to be resolved 😊

        If you do have any further questions, please pop back to us here on the community forums and we'd be happy to help.