Forum Discussion

cliodhna's avatar
cliodhna
Joining in
18 days ago
Solved

Not receiving verification email

Hi, I am trying to sign into my account ass a new customer but I have not received the verification email. I have pressed the resend verification email button and still have not received the email. Can anyone help with this?

  • coenoby's avatar
    coenoby
    18 days ago

    cliodhna​ 

    If the affected VM email account is still linked to a live VM broadband account then the Forum Team (VM staff who support this forum) are best placed to help you.

    One of the team will contact you via this forum thread and take the details via a forum private message. Hopefully that should be tomorrow.  Edited to say that I see that Team member John_GS​  has arrived already :)

    Coenoby

5 Replies

  • coenoby's avatar
    coenoby
    Very Insightful Person
    18 days ago

    cliodhna​ "I have not received the verification email. I have pressed the resend verification email button and still have not received the email"

    Have you tried checking in the spam folder of the email account that the verification emails are being sent to?

    Coenoby

    • cliodhna's avatar
      cliodhna
      Joining in
      18 days ago

      Hi Coenoby,

      Thank you for this suggestion, I checked my spam folder and still no email unfortunately. 

       

      • coenoby's avatar
        coenoby
        Very Insightful Person
        18 days ago

        cliodhna​ 

        If the affected VM email account is still linked to a live VM broadband account then the Forum Team (VM staff who support this forum) are best placed to help you.

        One of the team will contact you via this forum thread and take the details via a forum private message. Hopefully that should be tomorrow.  Edited to say that I see that Team member John_GS​  has arrived already :)

        Coenoby

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    18 days ago

    Hi cliodhna 

    Thanks for posting and welcome to the community. Sorry for any log in issues. I'll send you a PM now to assist further.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    18 days ago

    Hi cliodhna

    Thanks for joining me on PM. Just to update the thread, this customer is from Ireland and we therefore cannot assist further from here. We did provide the contact options for Virgin Media Ireland in the PM but have included them here - https://www.virginmedia.ie/contact/

    Best wishes.