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AlpenDX's avatar
AlpenDX
Tuning in
2 years ago
Solved

Not receiving emails from groups.io

Since sometime yesterday (19 Sept) I have stopped receiving all emails from all the groups on groups.io I subscribe to.

Some posts appear in Bounces on my account on groups.io  e.g.

mxin10.virginmedia.com: 421 mx1-prd-nl1-vmo.edge.unified.services mx1-prd-nl1-vmo.edge.unified.services MXIN107 Connections from your IP 66.175.222.108 have been disallowed by admin policy. ;id=ix4JqAZVrJymN;sid=ix4JqAZVrJymN;mta=mx1-prd-nl1-vmo;d=20230920;t=151639[CET];ipsrc=66.175.222.108;

Does this mean Virgin Media is blocking emails from groups.io in error and how do I get them to stop blocking them? The messages are not being blocked by other mail providers apparently.

Thanks!

  • Carley_S's avatar
    Carley_S
    2 years ago

    Hello everyone. It's me again 🙂


    The team have advised they are attempting a temporary fix at their side today to see if this resolves the issue and will monitor this further. 

    Please do let me know if this fix has worked for you or if you're still seeing the 'IP exceeded' error and I'll feed this back to the team. 

59 Replies

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  • g0fyd's avatar
    g0fyd
    Up to speed
    2 years ago

    Same here , all my emails have stopped from IO Groups from the 19th and can not log in to IO Groups, says my password is wrong.

    When I try to reset password I do not receive the reset email, would appreciate any help to resolve

     

    Regards Ian

    • AlpenDX's avatar
      AlpenDX
      Tuning in
      2 years ago

      I also got a message saying my email or password was incorrect when I attempted to log into my groups.io account Ian. And I know the password hasn't changed!  Cheers, Alan

    • Ian_T's avatar
      Ian_T
      Tuning in
      2 years ago

      Not received any emails at all from any of my groups.io today. I am using the groups.io web interface in the mean time. Reported the problem to Virgin Media customer telephone support but the problem remains. Hope this can be fixed?

  • ntruby's avatar
    ntruby
    Dialled in
    2 years ago

    And me also.  I have received mails about the Football League club I follow for many, many years from an Groups.io group ... suddenly stopped sometime on Tuesday.   Admin has deleted and re-added my ntl account, and in addition a gmail one.   Invite received on gmail, nowhere to be found on ntlworld.

  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago

    Hi there AlpenDX 

    Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue, can I ask if you have been able to try on another browser besides Edge at all? 

    • AlpenDX's avatar
      AlpenDX
      Tuning in
      2 years ago

      It's not the browser that is the problem. It is Virgin Media blocking the many daily messages we receive from groups.io IP addresses since Tuesday. The messages reach non-Virgin email addresses no problem, but Virgin seem to have blacklisted these. I have raised a ticket with Virgin after phoning 150.

      • g0fyd's avatar
        g0fyd
        Up to speed
        2 years ago

        Agree, I think they are bouncing at the Virgin Media end, weird how I am getting the odd one, so the link is still good, someting to do with the VM firewall change as you said. Thanks for you input,.

  • g0fyd's avatar
    g0fyd
    Up to speed
    2 years ago

    I just use the one from My Virgin media, started to get the odd post from IO Groups but only a very small percentage of posts, Eventually received a RESET password from IO Groups. Time this got sorted

  • AlpenDX's avatar
    AlpenDX
    Tuning in
    2 years ago

    I phoned Virgin Media on 150 and eventually got the lady in the call centre to raise a ticket to their technical team in the UK. Quoted time of 5 working days. I have the group.io IP addresses that seem to be blacklisted by Virgin Media that they need to whitelist. Hopefully can get to speak to someone who understands what the problem is and fix it.

  • ChrisEYO76's avatar
    ChrisEYO76
    Joining in
    2 years ago

    I too am suffering same problem with groups.io e mails not being distributed by Virgin. Please keep us up to date with progress on the fix.

  • Ian_T's avatar
    Ian_T
    Tuning in
    2 years ago

    Still no emails received from any of my groups.io groups. This is very inconvenient for me. Hope Virgin Media fix the problem soon.

     

  • g0fyd's avatar
    g0fyd
    Up to speed
    2 years ago

    I am getting a few today, but only a small percentage

  • g0fyd's avatar
    g0fyd
    Up to speed
    2 years ago

    Seems like no one interested in resolving email issue, A stupid bot questionaire got through from Virgin asking me if i asked for help, not if i got any 

  • g0fyd's avatar
    g0fyd
    Up to speed
    2 years ago

    8:09am#72444 - [SDR-Radio] Attention users of KA1GJU Super Station #2mxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=k4GFqwvwmlL9Bk4GGq52Aa;sid=k4GFqwvwmlL9B;mta=mx5-prd-nl1-vmo;d=20230923;t=170936[CET];ipsrc=66.175.222.108;6:56am#17151 - [rsgb-lf-group] Top DX spotsmxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=k37XqfahpKfaJk37YqtEDq;sid=k37XqfahpKfaJ;mta=mx10-prd-nl1-vmo;d=20230923;t=155632[CET];ipsrc=66.175.222.12;6:05am#72442 - [SDR-Radio] Attention users of KA1GJU Super Station #2mxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=k2JtqrTdjJymNk2JuqZKML;sid=k2JtqrTdjJymN;mta=mx1-prd-nl1-vmo;d=20230923;t=150514[CET];ipsrc=66.175.222.108;5:41am#43788 - [navtexdx] NAVTEX from Zealand, HOLmxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=k1wyqNTqhrQMAk1wzqtB0u;sid=k1wyqNTqhrQMA;mta=mx11-prd-nl1-vmo;d=20230923;t=144133[CET];ipsrc=66.175.222.12;5:06am#46719 - [airspy] RDS Program typemxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=k1Ohqeh2GKfaJk1Oiqrgmp;sid=k1Ohqeh2GKfaJ;mta=mx10-prd-nl1-vmo;d=20230923;t=140608[CET];ipsrc=66.175.222.12;3:01am#72441 - [SDR-Radio] Dave GW3XHG Eats Dog Foodmxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=jzSKqdTOGKfaJjzSLqp964;sid=jzSKqdTOGKfaJ;mta=mx10-prd-nl1-vmo;d=20230923;t=120145[CET];ipsrc=66.175.222.108;3:01am#72440 - [SDR-Radio] Dave GW3XHG Eats Dog Foodmxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=jzRoqM2kWrQMAjzRpqq2RF;sid=jzRoqM2kWrQMA;mta=mx11-prd-nl1-vmo;d=20230923;t=120113[CET];ipsrc=66.175.222.108;3:01am#72439 - [SDR-Radio] echo on sdr console v3.2mxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=jzReqdSg0KfaJjzRfqp7Eq;sid=jzReqdSg0KfaJ;mta=mx10-prd-nl1-vmo;d=20230923;t=120103[CET];ipsrc=66.175.222.108;2:50am#72437 - [SDR-Radio] Attention users of KA1GJU Super Station #2mxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=jzHpqLwXXrQMAjzHqqpok2;sid=jzHpqLwXXrQMA;mta=mx11-prd-nl1-vmo;d=20230923;t=115054[CET];ipsrc=66.175.222.108;12:13am#46718 - [airspy] Airspy HF+ 1Hz offset error with spyservermxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=jwpiqx5UC5pXSjwpjq3w3f;sid=jwpiqx5UC5pXS;mta=mx9-prd-nl1-vmo;d=20230923;t=091343[CET];ipsrc=66.175.222.12;11:27pm#72436 - [SDR-Radio] Attention users of KA1GJU Super Station #2mxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=jw7NqJxtHrQMAjw7Oqkuan;sid=jw7NqJxtHrQMA;mta=mx11-prd-nl1-vmo;d=20230923;t=082754[CET];ipsrc=66.175.222.108;10:49pm#127583 - [ndblist] [RWW log] Kiwi Novosibirsk RSEmxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=jvW1qIhM6bxjHjvW2qJ6Ry;sid=jvW1qIhM6bxjH;mta=mx12-prd-nl1-vmo;d=20230923;t=074918[CET];ipsrc=66.175.222.108;10:47pm#43787 - [navtexdx] Report from VE3EARmxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=jvUdqJeZ4rQMAjvUeqkBxa;sid=jvUdqJeZ4rQMA;mta=mx11-prd-nl1-vmo;d=20230923;t=074752[CET];ipsrc=66.175.222.12;10:24pm#72435 - [SDR-Radio] Attention users of KA1GJU Super Station #2mxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=jv8NqnFzNJymNjv8OqQVLY;sid=jv8NqnFzNJymN;mta=mx1-prd-nl1-vmo;d=20230923;t=072452[CET];ipsrc=66.175.222.108;10:19pm#72434 - [SDR-Radio] Attention users of KA1GJU Super Station #2mxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=jv3LqJUgDrQMAjv3Mqjv7B;sid=jv3LqJUgDrQMA;mta=mx11-prd-nl1-vmo;d=20230923;t=071940[CET];ipsrc=66.175.222.108;9:38pm#46717 - [airspy] Airspy HF+ 1Hz offset error with spyservermxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=juPyqJGsIrQMAjuPzqjVQJ;sid=juPyqJGsIrQMA;mta=mx11-prd-nl1-vmo;d=20230923;t=063859[CET];ipsrc=66.175.222.12;9:32pm#46716 - [airspy] Airspy HF+ 1Hz offset error with spyservermxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=juK5qJFChrQMAjuK6qjSnl;sid=juK5qJFChrQMA;mta=mx11-prd-nl1-vmo;d=20230923;t=063254[CET];ipsrc=66.175.222.12;9:18pm#72433 - [SDR-Radio] Attention users of KA1GJU Super Station #2mxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=ju6XqmsCWJymNju6YqPyUh;sid=ju6XqmsCWJymN;mta=mx1-prd-nl1-vmo;d=20230923;t=061854[CET];ipsrc=66.175.222.108;8:58pm#43786 - [navtexdx] NAVTEX - Remote report from LA6LU Kiwi, Norwaymxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=jtmjqI749bxjHjtmkqHubb;sid=jtmjqI749bxjH;mta=mx12-prd-nl1-vmo;d=20230923;t=055826[CET];ipsrc=66.175.222.12;8:50pm#31108 - [Perseus-SDR] Looking for Perseusmxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=jtfPqJ3ZirQMAjtfQqj8Y4;sid=jtfPqJ3ZirQMA;mta=mx11-prd-nl1-vmo;d=20230923;t=055052[CET];ipsrc=66.175.222.108;

    • Ian_T's avatar
      Ian_T
      Tuning in
      2 years ago

      Looking on groups.io web site under Subscription/Email delivery history/Most recent unsuccessful attempts I see something similar:

      mxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=kNdrqZLlwbxjHkNdsqi75R;sid=kNdrqZLlwbxjH;mta=mx12-prd-nl1-vmo;d=20230924;t=135116[CET];ipsrc=66.175.222.12;

      I have been on 150 for over 1 hour and Virgin Media say they have raised a ticket for their technical department on this problem and will respond within 5 working days. They have my mobile phone number if they require more information from me.