Forum Discussion

KieranS96's avatar
KieranS96
Joining in
2 years ago
Solved

Signed up with wrong email address

Hello, I have made a similar mistake as others and missed two numbers out of my email address and so won't receive the confirmation email for the broadband package I have just purchased. Please cou...
  • Gareth_L's avatar
    Gareth_L
    2 years ago

    Hello KieranS96.

    Thanks for joining our Community.

    Sorry to hear the email address was incorrect when you entered your details.

    I can take a look at this for you and see if we can get this amended.

    If you don't mind, I will need to send you a private message to get some details from you. 
    If you can check the purple envelope top right of your screen that would be great. 
    Regards     
    Gareth_L
     

     

mrzeynalli's avatar
mrzeynalli
Joining in
2 years ago

I have the same problem. Can any personnel please get in touch with me on private? Thanks.

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Hi mrzeynalli,

    Thanks for your post and welcome back to the community.

    Many apologies for the issues faced, so we can investigate this I've dropped you a PM.

    The message will appear within the envelope icon.

    Regards,

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Thanks for your cooperation over PM mrzeynalli,

    I'm glad we were able to get that sorted for you.

    Do pop back up if you do have any future queries.

    Take care,