I need to order a wifi pod due to wifi black spots.
Trying to get into the VM Connect app in order to run the test, however, I get the error message "account is inactive or closed". It offers me the option to sign in as a different user, but I'm already putting in the correct details.
Forum TeamHello Will489,
Sorry to hear of both the wireless network issues and the problems signing in to order a Pod, we appreciate you raising this via the forums and welcome to the community.
Are you using the same details used to access your online account either via the MyVM app or the website? Have you been able to access the Connect App previously or is this the first time you're trying?
I am using the same details to try and sign into the Connect App as I use on the Virgin Media app. To be clear, there are no issues when I log into the Virgin Media app.
I have previously used the Connect app without an issue, although that would have been several months ago and before my contract was renewed.
Forum TeamThank you for that information. Can you confirm if you have been able to try resetting the password for the online account and trying again on the Connect app?
^Martin
Why would I need to reset my password? My password works perfectly fine on the Virgin Media app.
