"Mail Account Currently Unavailable" - VM assistance urgently sought
As of today my VM email account display on laptop and phone has shifted to this default message. Since my account is active, I have to assume it has been locked (though the last time this occurred, a month or two back, the problem appeared to self-correct within a day...) However, this time, for urgency of work-related correspondence, I have tried to follow the VM-prescribed steps to create a new password - but I am not comfortable with the process. I am being asked to nominate a secondary email address so as to receive new password instructions there, and my fear is that any hacker could circumvent the security of this procedure. My preference would be for the mail account to be unlocked by way of secure correspondence with a VM staffer on this platform, which has always been a more dependable source of help in the past. Would be very grateful if one such could be in touch. Thanks!
The new policy was introduced a few months ago but VM haven't sent out a notification of the change to users. The username change requirement is triggered if you want to change the password or create an app password to use with an email client.
