on 13-05-2024 11:14
Months and months later, and after a horrible type phone call from India ( customer services) I AM STILL RECEIVING
PAPER BILLS> THE LATEST ARRIVED ON MY MAT TODAY!!! Are you sure I'm not paying £21 a year for this mis-service?
Will this NEVER stop? Does anyone know how to stop this unwanted post?
Johnny65
on 13-05-2024 16:17
on 14-05-2024 11:43
Not sure that's the answer! Who knows what Virgin would do?
on 14-05-2024 11:48
Is there anyone on this forum who is actually a genuine employee of Virgin who can solve the problem? And why the problem seems insoluble?
on 14-05-2024 13:57
Hi @Johnny65 👋.
Thanks for reaching out to us, apologies for the issues that you are having with being charged for paper billing. So that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
on 15-05-2024 10:40
Hi @Johnny65 👋.
Thanks for joining me in a private message, so glad we have been able to resolve the issue of the paperbills and also save you a little bit extra on your package. Should you need us again, please do reach back out to us 🙂.
Sabrina