Virgin TV 360

+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

TV signal source

Hi, I have a wifi 6 router, virgin volt 360. Before I take my roof antenna down, can someone confirm that all my TV signals come through the fibre and not the roof antenna?

V6 to 360 error message and so failed upgrade

I received my new handsets and tried to upgrade from V6 to 360 but kept getting the following error code: MA1/3/50. Can anyone help me? It now seems I’m paying for a TV service I can’t get.

Resolved! sky sports uhd

Hi I upgraded to sky sports UHD but when i go onto the sky sports UHD channel the picture goes dark not black but it is noticeable I've tried changing settings on the tv and the box but there was no change. Can anyone help. Thanks

Virgin 360 Box Samsung TV SD Resolution on Start up

Hi All,I’ve not long since purchased another Samsung TV (Samsung QE50QN90B). I have an issue where when I turn the TV on from stand by the virgin 360 box resolution defaults to SD resolution. I have to manually turn the virgin box off and back on aga...

Virgin media Vs sky Vs Freeview?

So ok this question may have been asked a few years back but now we are in 2023 with the cost of living, I thought I'll ask again.My parents are paying £77 a month on broadband and sky TV alone. Channels they have and mainly watch are the movie chann...

Changing to infra red control?

I have recently purchase a basic simple remote control because the one provided is far too complicated and quick to respond to button actions is now difficult for my wife to operate. I have tried and tried to "pair" my box with the new remote with g...

No TV channels provisioned on boxes or TV Go app, everything saying I need to upgrade to a TV package.

Hi, my Maxit TV service with multi room was installed on the 11th and apparently activated on the 12th, however we are still not receiving any channels at all on either box. An engineer came out this morning and couldn’t fix it so is coming back on T...

Upgraded V6 Box Profiles

I've upgraded 3 x V6 boxes to 360 and set up my profiles on one of them. When I went to my other boxes I expected my profiles to be automatically carried over. They were not. When I press the profile button I'm presented with the original add profile...

Netflix Issue

Posting on behalf of a friend who I set up a Netflix account for ages ago.She uses the Netflix app on TV 360 and has used it there for a good year or so under her own profiles/email etc.A few days ago, she set up an extra member for her son (as he wa...

new 360 box

Received an email from Virgin on the 3rd of April saying that I had had my TiVo box from the year dot and would I like a new 360 box TICK HERE. How my years after you tick here does it come?

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