Virgin TV 360
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
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Virgin tv control

Downloaded  virgin TV remote  app to control the virgin 360 box via my android  Samsung a40 phone but every time I try to log in it throws up a general error.Robert

Upgrade Not Available

We’ve just been upgraded to Virgin 360, we’ve installed the new hub, but the Upgrade hasn’t appeared on the V6 box and the Mini 360 box isn’t working.I’ve called Customer Services and they’ve booked an engineer, surely this upgrade can be applied rem...

PM1978 by Joining in
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Resolved! TNT ultimate dark picture

Got arsenal forest on and ultimate picture is so dark. TNT hd is fine. Anybody know what this should be or is it just a temporary fault with the channel

PIN code

We have no children in the house so our PIN is turned off yet we still have to enter the PIN to access some recordings, even after 9 pm.How do I disable this annoying feature

Pollyp40 by Dialled in
  • 9 replies
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Cant find hard drive

Cant pause or record TV anymore. Have tried resetting multiple times but no luck. Been like this for a couple of weeks now. Anyway of sorting this without spending hours on hold?

360 remote

All buttons work on the remote apart from the red power button.  This is the same for 2 x 360 boxes I have.  Tried resetting both the boxes and remotes but still get the same issue.  Have also replaced batteries.

360 TV remote no longer able to control TV volume.

I can re-pair with the 360 box, going through the steps it mutes, increase and decreases volume, but when out of the settings menu watching a program, the volume control no longer works controlling my Hisense TV again.I have a second 360 box used in ...

360 remote silicone cover

Has anyone found a silicone cover that fits the remote control for virgin 360 box ? My partner is disabled and has problems with grip in his hand. We’ve found that the silicone covers really help with our other remotes. Any help appreciated. 

Jenni3 by Just joined
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Re: Need a replacement TV360 remote control

Hi,I'm also having a problem trying to order a replacement 360 remote.I've followed all the instructions via /help/virgin-tv-lost-or-damaged-tv-remote/tv-360 to no avail. The last page just asks me to call VM.I've tried ordering a replacement via htt...

newapollo by Very Insightful Person
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