V6 not recording during standby
I have recently had my V6 TV box upgraded via software to 360 and have also received a new remote. In the settings there is a standby mode with timings of 4,5,6 & 24hrs before the box will switch off if idle and hasn't detected any active device connected to it. This creates a problem if I want to set to record programmes further ahead of 24hrs as when I am away the box will switch off and will therefore not record the set programmes. There is no setting I can find to switch off standby mode. I recently changed the standby timer from 4 to 24hrs as I found the box switched off when idle and did not record any scheduled programmes. Switching to 24hrs has made no difference other than keep the box awake longer so increasing the possibility of detecting a signal from my TV when it is switched on. This is particularly irritating in that if I am away for more than 24hrs there is no certainty that any scheduled recordings will proceed. My tv has a standby mode which can be disabled why has this new 'improved' Virgin box not have the same facility. My current standby settings are active start, 24hrs. My 360 box is Arris-DCX960-MPA+. Please advise if there is a software issue or a possible fault with the box (please note there was no issue before the software upgrade). Regards
Help remote control 360
The remote 360 is broken and no longer works. I tried to order a replacement online and keep getting "Sorry, there was an issue placing your order" The chat with us online button on the page doesn't work and it tells me to call 150. When I call 150 and select remote problems it tells me to go to the website and hangs up on me. Since the website doen't work I'm left in a loop of it telling me to go to 150 and then 150 telling me to go back to the website. ive only seen this community today and its clearly a very common problem please can anyone help?
Finding a lost 360 remote
Hi, my mother in law has dementia and keeps losing her remote. We don't know where she puts but we can't find them in her relatively small house. Is there a way to find lost 360 remotes? I know you could make the old remotes bleep by pressing buttons on the box but I don't think you can do that with a 360 remote? Are there any tags you can attach to the remote to find them?Samsung Universal TV Remote and TV 360
Hi, I have been offered the upgrade to TV 360, which I will initiate when I get back from holiday. My TV is a Samsung which comes with a universal remote. This currently works well controlling the TV and the TIVO box. I've read the existing posts in the forum in relation to using the Samsung universal remote to control the TV 360, but there does not seem to be a definitive answer. So if anyone out there has successfully used their Samsung remote and the TV 360, please could list the steps you used to set it up. Any help gratefully received. Kind Regards, BillRemote Not Moving Up and Down On Saved Programs Ok 360
The remote will work to navigate the 360 screens and then once I select a program the remote/box becomes none responsive and doesn't allow movement to select an episode Tried to reset the box and the remote to no avail Any suggestions on how to fix would be appreciatedRemote not working on new samsung tv
Hi, just purchased a new Samsung tv, while setting it up it’s trying to connect to the box using the tv app which I thought was great, one remote to control everything. That’s where the excitement ended, it didn’t connect to the arris 360 box at all, I tried everything! The box number is DCX960/KK0B/N215/1000 any ideas how I can get this working? The tv recognises the code, but when it asks to switch channels nothing happens. thanks Ian