360 remote no switch app on v6
Received 360 remote 4 days ago. Current box is v6 Have spent hours searching tips etc & following online instructions including disconnecting v6 box, rebooting wifi etc etc and still no switch app on the apps page. All options I can see online are now exhausted. Spent 2 hours trying to speak to virgin customer services and continually placed in a doom loop of recorded messages then cut off. Can't get through to a human. Have given up so any advice welcome. Thank you.Suggestions from a recent Sky user
Long time Sky user who finally made the switch. On the whole it's a comparable experience (better than expected to be honest as heard it wasn't as good), but there's some very small niggles that could really improve the user experience. So, in the vague hope someone from Virgin reads this, here goes (in no particular order). Software feedack: For the love of God, allow me to turn off the "Watch live/Watch from start" pop-up from the guide! Should be watch live by default INHO, and right click to watch from start. Or what Sky does and have a "watch from start" option AFTER you switch channel. When you press home button and press right and left to flip through the top-level options I think they should auto flick though them, rather than require a click to do this. I dunno why this upsets me so! :-) TV guide a little slow to refresh when using page up/page down. Would love Picture in Picture of other channel when going through the on-screen info bar (Watch channel, press OK to bring up info bar, press up and down to view other channels). Remote feedback: Probably just a matter of me getting used to it, but I find the remote a little difficult to feel my place on it. A gap before or after the rewind, play/pause, fast forward buttons would help me pressing the wrong buttons. The button to flick between last two watch channels is great! But only discovered it recently. Could do with an Info button to get more info on current programme/currently selected program. Would prefer the mute button nearer the volume buttons. Microphone button on every remote by default and bluetooth on every remote by default (instead of optional extras only on some remotes!) is much appreciated. White TV on/off button seems kinda pointless. And kids taking a while getting used to just using the red one! Hope that's useful feedback!
TV Remote.
Phoned to try to get a new remote as mine is not working. Had changed the batteries and done everything supposed to do. Was told to switch computer on and log into Virgin. 2 hours later I was given a website to order a new remote. This then told me I had to retry as there was a problem. Why can't I just phone up and speak to someone to order a new remote. It is obviously not working. I was trying for 2 hours before giving up in disgust.
V6 not recording during standby
I have recently had my V6 TV box upgraded via software to 360 and have also received a new remote. In the settings there is a standby mode with timings of 4,5,6 & 24hrs before the box will switch off if idle and hasn't detected any active device connected to it. This creates a problem if I want to set to record programmes further ahead of 24hrs as when I am away the box will switch off and will therefore not record the set programmes. There is no setting I can find to switch off standby mode. I recently changed the standby timer from 4 to 24hrs as I found the box switched off when idle and did not record any scheduled programmes. Switching to 24hrs has made no difference other than keep the box awake longer so increasing the possibility of detecting a signal from my TV when it is switched on. This is particularly irritating in that if I am away for more than 24hrs there is no certainty that any scheduled recordings will proceed. My tv has a standby mode which can be disabled why has this new 'improved' Virgin box not have the same facility. My current standby settings are active start, 24hrs. My 360 box is Arris-DCX960-MPA+. Please advise if there is a software issue or a possible fault with the box (please note there was no issue before the software upgrade). Regards
