Upgraded from V6 to 360 and new remote does nothing
I've just completed the upgrade and am in the new interface. My old Virgin remote works but the new remote does absolutely nothing other than flash a white light at the top right of the remote. I've restarted the box and also removed the batteries in the new remote, replaced them and held the TV button + 0 for 10 seconds - again just flashes white.
My VM box is behind the TV in a media wall. For the old remote this isn't an issue, will it be an issue with the new remote?
Have you used the Live TV button during pairing or the TV power button?
It should work by holding down the 'Live TV' (the one on the right hand side directly below the red power/standby button) and '0' button together for around 10/15 seconds. The Standby button should then start to flash followed by an onscreen message displaying 'Pairing successful - this remote will only work with this Virgin 360 box'.
You can also try the following:-
Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the 360 box for 10 seconds. Then using the remote control, press and hold the 'Live TV' button and the '0' button together for 10/15 seconds. And fingers crossed hopefully a message should appear on the screen confirming that pairing was successful.
