Remote volume doesn't work.
Why is the volume on my new virgin 360 remote not working, I've tried resetting it and all the holding of buttons and it still won't work??
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Even though it's a new remote have you tried inserting new batteries? This often works.
Have you pulled the plastic tab out from the back of the 360 remote so the batteries can make contact and allow the remote to work?
Are you pressing the correct Live TV button?
Please try the following. Hold down the 'Live TV' (the one on the right hand side directly below the red power/standby button) and '0' button together for around 10/15 seconds. The Standby button should then start to flash followed by an onscreen message displaying 'Pairing successful - this remote will only work with this Virgin 360 box'.
If that fails you can also try the following:-
Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the 360 box for 10 seconds. Then using the remote control, press and hold the 'Live TV' button (the one on the right hand side directly below the red power/standby button) and the '0' button together for 10/15 seconds. And fingers crossed hopefully a message should appear on the screen confirming that pairing was successful.I've done all of the above and the volume still doesn't work, every other function does. I have to use my old remote to control volume which isn't exactly a chore but not ideal.
- Steven_L
Forum Team
Hello funkyt,
Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your TV remote control. Have you been able to get your issues resolved with the help from newapollo or via the online help on your TV's homepage menu?
Kind Regards,
Steven_L
No the issue is still ongoing 🤷♂️
