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Jonathanphillip's avatar
Jonathanphillip
Dialled in
3 days ago
Solved

360 volume not working

The engineer that installed it said it wouldn't work but we both tried it via settings and managed to work it but it got replaced and the volume don't work via settings I did everything via onscreen instructions and still not working it worked last time on the box whats the next step from jonnie 

  • Carley_S's avatar
    Carley_S
    15 hours ago

    Hi Jonathanphillip 
    Welcome back to the Communist Forums. 
    Sorry to hear that you've not been able to pair your remote to control your TV volume. 

    Have the steps kindly advised by newapollo helped to resolve this at all?
    Just to also clarify, have you had your TV replaced, or the set-top box? 

4 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 days ago

    Are you connected directly to the TV for the sound, or are you using a soundbar?

    Have you tried new batteries in the 360 remote?

    Please try the following.  Hold  down the 'Live TV' (the one on the right hand side directly below the red power/standby button) and '0' button together for around 10/15 seconds. The Standby button should then start to flash followed by an onscreen message displaying 'Pairing successful - this remote will only work with this Virgin 360 box'.

    If that fails you can also try the following:-
    Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the 360 box for 10 seconds.  Then using the remote control, press and hold the 'Live TV' button (the one on the right hand side directly below the red power/standby button) and the '0' button together for 10/15 seconds. And fingers crossed hopefully a  message should appear on the screen confirming that pairing was successful.

    You can also press Home > Settings > Audio & Video > Pair remote with devices > Press OK then  Pair TV and follow the on screen instructions.

    Also, double check under Settings > Audio  Video > Volume Keys Control that it isn't set to (TV make) Amplifier instead of your TV make.

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        15 hours ago

        Hi Jonathanphillip 
        Welcome back to the Communist Forums. 
        Sorry to hear that you've not been able to pair your remote to control your TV volume. 

        Have the steps kindly advised by newapollo helped to resolve this at all?
        Just to also clarify, have you had your TV replaced, or the set-top box? 

  • Jonathanphillip's avatar
    Jonathanphillip
    Dialled in
    12 hours ago

    Yes @carley _s  I've tried everything that he said it did work before we got it installed and got it replaced because of a sudden fault but it doesn't work properly but we did manage it before but now we can't get it to work from.jonnie