TV360
How long does it take to get this?
I replied to the email on the 26th, 13 days and not another word from Virgin.
Forum Discussion
5 Replies
This can depend whether you're converting a V6, or need a swap from a TiVo. If you're not sure, check on https://www.virginmedia.com/care/tv-fault/which-tv-box
TiVo's need a physical box-swap. A V6 > TV360 move is an OTA software drop, and HDD reformat/reinstall - once you've received the new remote.
Thanks for the reply. It's a v6 box, so just need a remote. Didn't expect it to take more than 2 weeks to get here & not a word from virgin
Thanks for the PM, and your help solving it.
I had used the link and got a email back to say they it could take 7 days to process your order. Not 2 weeks, I was enquiring to see if it was often taking longer to process.
- Matthew_ML
Forum Team
Hey Steveb_bb, thank you for reaching out and we are glad to hear my colleague has helped you sort your issue out.
If you need anything else answering please do go back to this DM and they will be able to assist.
