Want to return unused 360 upgrade kit
Can someone please tell me how I can return this? I was told I needed to upgrade as BBC iPlayer will no longer work on my current box. I opened the kit today and there’s so much of it I just don’t have the room or inclination to try and reorganise my lounge to set it up. I am happy with my old set-up and I can watch iPlayer on my phone if I get that desperate.
No sound on iPlayer on V360
I just updated to Virgin 369 today, and have logged into all the apps I use (Netflix, Disney +, Prime, iPlayer). All are working fine except iPlayer which has no sound. I’m using my TV’s native sound output, no sound d bar or external speakers etc. Connected via HDMI, exactly as was prior to update (when iPlayer had sound)… Whats changed after update and how can I get sound on iPlayer?Virgin TV360
Hello! We recently upgraded our V6 TiVo to the new 360 software. Relatively impressed with it, but have an annoying issue. At night, we turn our TV off & place the box into standby (red light). In the morning, there is no light on the box at all. When switching on the box either via the remote or the button on the box, usually it all springs to life & the box works normally - but there is no white light. Only switching the box off from the mains then back on cures this. Surely, when switching on the light should return? I've checked the settings and changed standby timer to 24 hours, but this still happens. Any suggestions?
Channel Failed / CS2004 Errors across both TV 360 Boxes
Hi, For the past couple of months I've been having frequent, intermittent channel failed / CS2004 errors popping up on both of my 360 TV boxes. These pop up every couple of minutes very briefly then disappear, and they're accompanied by a lot of pixelation on the picture as well in between. It seems to happen on all channels, it isn't isolated to a particular channel. I've followed all the online guides related to this error code, checking for loose cabling etc., but that hasn't fixed it. The feed to both 360 boxes comes into my house through two separate cables, so I'm suspecting there is an issue in cabling or signal which is common to both boxes, and might originate in the brown Omnibox outside my house perhaps? I previously contacted live chat who tried to fix it remotely via a software update, but that didn't resolve the issue. Can somebody please help?
Finding a lost 360 remote
Hi, my mother in law has dementia and keeps losing her remote. We don't know where she puts but we can't find them in her relatively small house. Is there a way to find lost 360 remotes? I know you could make the old remotes bleep by pressing buttons on the box but I don't think you can do that with a 360 remote? Are there any tags you can attach to the remote to find them?Remote Not Moving Up and Down On Saved Programs Ok 360
The remote will work to navigate the 360 screens and then once I select a program the remote/box becomes none responsive and doesn't allow movement to select an episode Tried to reset the box and the remote to no avail Any suggestions on how to fix would be appreciatedRemote not working on new samsung tv
Hi, just purchased a new Samsung tv, while setting it up it’s trying to connect to the box using the tv app which I thought was great, one remote to control everything. That’s where the excitement ended, it didn’t connect to the arris 360 box at all, I tried everything! The box number is DCX960/KK0B/N215/1000 any ideas how I can get this working? The tv recognises the code, but when it asks to switch channels nothing happens. thanks Ian