Want to return unused 360 upgrade kit

Question

Can someone please tell me how I can return this? I was told I needed to upgrade as BBC iPlayer will no longer work on my current box.

I opened the kit today and there’s so much of it I just don’t have the room or inclination to try and reorganise my lounge to set it up. I am happy with my old set-up and I can watch iPlayer on my phone if I get that desperate.

Adduxi · Answer

You have 14 days to cancel any changes to your contract.

Do you have the very old Tivo box for TV only, and no broadband? Sounds like you have received a Hub and a 360 Master box, so yes a lot more "stuff" ..

MorganaNK · Answer

Yes, I have a very old TiVo box, and that suits very old me fine 😄I will look to cancelling the changes - thanks

japitts · Answer

The 14day statutory cooling-off applies to any changes to your billing bundle or package.

It doesn't apply to the equipment used to access your services - and certainly not to TiVo/V6 > TV360 migrations such as what you've volunteered for.

Sabrina_B · Answer

Hi MorganaNK 👋.Thanks for reaching out to us and letting us know you wish to return some items to us. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.&nbsp;
Thanks.&nbsp;
Sabrina

MorganaNK · Answer

I was chatting to a rep on the app yesterday and apparently I still have the untouched unused and definitely returned 360 kit on my account. &nbsp;I have once again provided all the return information which I previously gave to Sabrina B on here by DM as requested. &nbsp;I need it confirming that this has been removed from my account. &nbsp;Can anyone help please?

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Want to return unused 360 upgrade kit

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