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rawrsomeminx's avatar
rawrsomeminx
Tuning in
3 months ago
Solved

Removing duplicate/unused devices

Hi, I would like to remove all of the devices from my connect app, however I am unable to do this. I have tried via the router settings but there is no option to remove devices. I have also tried via the app as suggested but there is no option to "disconnect/remove" the devices on the list, only to pause. I have tried resetting the hub, uninstalling the connect app and removing all networks from my devices but this list doesn't clear no matter what I try.

I have duplicates of some of the devices and I want to remove them to start fresh. 

  • rawrsomeminx's avatar
    rawrsomeminx
    3 months ago

    THANK YOU SO MUCH BOTH!

    I've finally managed to get it cleared (12 hours later). A mixture of restarting the device, clearing the cache and re-installing the app seems to have done the trick. 

    Thanks again, 👍 much love. 

11 Replies

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  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    3 months ago

    Are the devices that you want to move showing as Unconnected?  If so you can remove them by swiping left and clicking on Remove 

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      3 months ago

      That's strange as it works for me.

       

      • rawrsomeminx's avatar
        rawrsomeminx
        Tuning in
        3 months ago

        That is very strange. I've tried uninstalling/updating the app and still nothing. Frustrating!

  • Client62's avatar
    Client62
    Alessandro Volta
    3 months ago

    A 60 second press on RESET of the VM Hub should clear its DHCP table.

    However duplicate entries will not stop appearing until all of your devices have MAC Address Randomization disabled i.e. they all use just the original MAC assigned at the factory.

  • Client62's avatar
    Client62
    Alessandro Volta
    3 months ago

    I'm not a Connect app user.

    Does that screen mean all the Not connected devices are Paused ? 

    I'd expect a Paused device to remain on the list.

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      3 months ago

      Client62 none of the devices in either screenshot are showing as paused.  If they were the pause button would be replaced by a play button.

    • rawrsomeminx's avatar
      rawrsomeminx
      Tuning in
      3 months ago

      They're aren't paused, they are just not actively connected - because I removed them from the WiFi

  • rawrsomeminx's avatar
    rawrsomeminx
    Tuning in
    3 months ago

    THANK YOU SO MUCH BOTH!

    I've finally managed to get it cleared (12 hours later). A mixture of restarting the device, clearing the cache and re-installing the app seems to have done the trick. 

    Thanks again, 👍 much love. 

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      3 months ago

      Hi rawrsomeminx 

      Welcome to the Community Forums. 

      Sorry to hear of your concerns with clearing the data for the devices on the Connect app. 

      Great to see that the Community have been able to assist further and you've been able to get this resolved. 

      Please let us know if you've any further questions or concerns, we can provide general help and support via social media if needed.