V6 updated to 360
Recently updated my v6 box to the new 360 software. Update wasn't the best at first, failed after 1st attempt, turn off, turn on then worked ok. I now have 2 distinct issues. The box has no white or red light when on or on standby. YouTube app has taken to lose sound intermittently. I know the box has sound output otherwise. Any assistance is appreciated 👌185Views0likes5Comments360 upgrade and apps
So, as well as the discussed 'shortcomings' of the supposed 'upgrade' (I wish I could go back to my V6 but apparently you cannot), is there a way to get rid of the 'bloatware' apps? Also, can I add my own apps? Or, are we to just accept that Virgin Media and their owners know better and I am paying for a service that I never agreed to? i.e. most apps I do not use, and you cannot hide/arrange any of them. Please do not tell me sure your most used apps are at the bottom and if you could just scroll past the stuff they are trying to sell me, or tell me to just speak into the device (I do not want to nor feel I should). Why not put the most used apps at the top? Almost like they want you to waste time/effort in passing apps that I might sign up for - no chance. I also feel l like I have been 'duped' into the upgrade...subject: "Your TV box needs an upgrade". Also, feel mis-sold on the 'you aren't getting the most out of your services". Is there a way to cancel a contract early on the basis of a degradation of service? Anyway, its that bad an experience I will not be renewing when my contract ends in December of this year.115Views0likes6CommentsWicked on Sky Cinema
I hope you are well. Wicked is on Sky Cinema catch up right now, but be warned! There is British Sign Language Interpretation on the catch-up on the box. So be aware:signed version is on tonight at 8pm and tomorrow 5:20pm on Sky Cinema 2025 Recap HD on Channel 402.537Views0likes2CommentsWant to return unused 360 upgrade kit
Can someone please tell me how I can return this? I was told I needed to upgrade as BBC iPlayer will no longer work on my current box. I opened the kit today and there’s so much of it I just don’t have the room or inclination to try and reorganise my lounge to set it up. I am happy with my old set-up and I can watch iPlayer on my phone if I get that desperate.167Views0likes4CommentsNo sound on iPlayer on V360
I just updated to Virgin 369 today, and have logged into all the apps I use (Netflix, Disney +, Prime, iPlayer). All are working fine except iPlayer which has no sound. I’m using my TV’s native sound output, no sound d bar or external speakers etc. Connected via HDMI, exactly as was prior to update (when iPlayer had sound)… Whats changed after update and how can I get sound on iPlayer?69Views0likes2CommentsVirgin TV360
Hello! We recently upgraded our V6 TiVo to the new 360 software. Relatively impressed with it, but have an annoying issue. At night, we turn our TV off & place the box into standby (red light). In the morning, there is no light on the box at all. When switching on the box either via the remote or the button on the box, usually it all springs to life & the box works normally - but there is no white light. Only switching the box off from the mains then back on cures this. Surely, when switching on the light should return? I've checked the settings and changed standby timer to 24 hours, but this still happens. Any suggestions?184Views0likes5CommentsFrustrated new customer. Error CS2200 now!
I had broadband & TV installed on 30th June, broadband signal failed 30 minutes after the installer left and I had to wait for engineer to come back the following day, the fibre was kinked and a new one had to then be installed to the DP. I had ordered a 360 box but the installers order was for a stream box, spent 2 hours on the phone trying to get that sorted to be told to call back on Monday. Called back Monday and a 360 box was sent and arrived on Tuesday, I self installed and all was going well, I set up some recordings for Tuesday evening and when I go to play them I get Error CS2200 "failed to play recording" on 3 of the 4 programs. done the reboots as per virgins help pages but this hasn't made any difference. any advice about this playback issue? So I will be calling virgin again tomorrow to waste more time getting this resolved. Tbh I'm getting sick of this experience, I've still got my sky box and haven't yet cancelled my previous broadband, still got time to cancel this mare.Solved134Views0likes3CommentsIssues since joining Virgin Media
I had tv and broadband installed last week and have found that we can't have the 360 box, even though that was what was ordered. The engineer said they are discontinued, even though my day 1 check in email from Virgin Media tells me about all the benefits of my equipment - a 360 box! I want what I ordered and called customer service only to be kept waiting on the phone for over an hour, to be told we can't have one. Any ideas what to do now, as I really don't like the streaming box. Secondly, we complained to the engineer who installed the box as the cabling that was done before the install is a real shoddy job. It looks so untidy on the wall, I could have done a better job myself. The engineer said he would escalate it to get it moved, but we haven't heard a thing yet. I'm not sure I can spend another hour on the phone, has anyone got an email address I can contact please? It's not been a great start, and I thought Sky was bad! Thanks all!Solved65Views0likes3Comments