Remote Not Moving Up and Down On Saved Programs Ok 360
The remote will work to navigate the 360 screens and then once I select a program the remote/box becomes none responsive and doesn't allow movement to select an episode Tried to reset the box and the remote to no avail Any suggestions on how to fix would be appreciatedRemote not working on new samsung tv
Hi, just purchased a new Samsung tv, while setting it up it’s trying to connect to the box using the tv app which I thought was great, one remote to control everything. That’s where the excitement ended, it didn’t connect to the arris 360 box at all, I tried everything! The box number is DCX960/KK0B/N215/1000 any ideas how I can get this working? The tv recognises the code, but when it asks to switch channels nothing happens. thanks Ian
Help with Recording Please…
Hi guys I have two Virgin 360 boxes, one in the bedroom and another in the living room. I used to have a mini box upstairs, but this stopped working and VM send a 360 box. Since then I’ve had issues recording remotely using the VM GO app. Every time I go to record something I get a message back reading ‘Your TV box is in standby mode. We’ll schedule [name of programme] when it wakes up’ ??!! can someone advise me if there is a setting I can change to get this working again? I’ve have tried playing around with the settings but just can’t find a fix. Wondering if the kind people on here, more technology minded than me, may be able to help! :-) thank you 🙏Problem with new 360 box - Account Retrieval Error CS1012
Virgin sent out a new 360 box to replace our very old TiVo one. I connected it all up and all was going fine. I wanted to connect it to the internet via Wifi because the two ethernet cables in that room are already used by other devices. It went through the process of connecting for up to 15 minutes, before eventually saying Account Retrieval Error CS1012. I've tried restarting and it just goes through the same cycle, 15 minutes trying to connect then the same error. I've also plugged in an ethernet cable, but given the behaviour doesn't change I suspect it's still trying to use Wifi. There's seemingly no other options to do anything on the box, it's just a full screen error with no menus or settings etc. When putting in the wifi password it is a long complex one, so it may have been entered incorrectly. I couldn't see the option to show it clear text so just submitted thinking it would error if it was wrong and let me try again. Hopefully it isn't trying to connect on the wrong password and that's causing the issue. I use the Virgin hub in modem mode and have my own router and wifi extenders setup, but there's no problem connecting to the internet (through Virgin) on other devices so I don't think this is the problem. There's an engineer coming out on Saturday but wondered if there's way to hard reset the box so I can start again and try on ethernet, or any other potential fixes to fix it before the engineer comes out. One thing I noticed was a few light scratches on the front, so I don't think this box is a new one. It started up in a factory reset mode so guessing that won't be a problem. Any help gratefully received!
360 Upgrade
I had a message flash up on my phone yesterday about an upgrade to 360, which entailed a firmware update and a replacement remote control. Thought I'd look in more detail today but can I find it - nope. Went into my account and an upgrade tag was available but when I select it it just takes me to add a service to my package. Can't believe I can't find the original message but can anyone here steer me in the right direction? Thanks Nick
All recordings wiped! Virgin Media Customer support, please contact me.
My 360 box was about 80% full of recordings. I went to watch one today, only to be presented with a screen saying "you have not recording anything yet", or words to that effect. I tried restarting the box, but that made no difference. I went to iplayer to watch my programme and was made to sign in. The iplayer sign in screen is different to usual and some other screens also look different, so I think there has probably been a firmware/software update which has messed up my box. This may be coincidence, but I have also signed a new contract just a few days ago. I have not changed from V6 to 360 or anything. I was on 360 on the old contract and am still on 360. Has a software update caused my recordings to be wiped, or is there a fault with my box? If so, can I order new boxes please? Can customer services help me via this forum and PM please? My account number is [MOD EDIT: Personal info].Issues With Box & Remote (360 Software Download)
When I power the 360 box down with the remote red button will not power up with the remote red buttons have to a complete shut down and reboot. Box is approximately 10 years old (we got 360 later through the software download and the remote was sent to us) In addition I am having remote pairing issues. Also when trying to access Netflix through the 360m box program guide, Netflix freezes and requires reboot to reset. Have reloaded and rebooted several times, but problem still persists. Has anyone else had this issue?Cannot Pause/Rewind any on On Demand services
HELP PLEASE! We upgraded to 360 a couple of months ago, and all has seemed well enough. But for the past few weeks we have been unable to pause/rewind/fast forward any On Demand/Catch Up services. Its very frustrating - we either have to completely restart the show and wait to see the remainder (watching the same sections over and over), or have to miss parts whilst it continues to play. This issue doesnt seem to affect Live TV or Recordings - Just On Demand and Catch Up Advice would be greatly received
