Upgrade from TiVo to Virgin media 360 - Code error M63
Hi, Upgraded from TiVo to Virgin Media 360 just before 18th December 2025 and received the new 360 remote a few days later, but my box was still awaiting the update to 360 download icon. Anyway I received a text on Friday 2nd January 2026 to say that I’ve successfully been updated to Virgin Media 360. Only problem now my box now says: You have recently had an issue on your account. If you are still experiencing reduced functionality, call us on UNKNOWN. With the following error code: Code M63 means your Virgin Media account isn't set up correctly If you've only just set up your TV box, or have recently called us about this issue, leave the TV box for 2 hours while it connects to our network. If you're still seeing the code, or haven't recently set up the box, please chat to one of our team. This code only affects our Virgin TV V6 boxes and Tivo boxes. Does anyone know if this can be resolved, without the need for a technician visit. I’ve tried the following holding + holding power whilst restarting the box in order to try and force the update and/or holding - whilst restarting but this has not fixed the issue. Anyway advice would be much appreciated. Thank you. 😌
Low humming noise
I switched from Sky to Virgin in August, using a 360 box. I have been hearing a low humming noise that I’ve finally figured out is the 360 box, looking on this forum it’s quite a common fault. I read something about the different makes of boxes but I don’t know how to find out the make? I paid £50 to Virgin for the box because the default for new customers is now a streaming box, which I don’t want. It looks like Virgin are giving out refurbished boxes according to other posts, any ideas how I can tell if it’s a refurb and if Virgin still give out brand new boxes? Thank you!Keep getting 360 spam when I turn on my box.
Everytime I turn on the box I get this spam about 360. Under no circumstances do I want to run the horizon firmware. I am out of contract and as soon as this is forced onto us, I am jumping ship. All I do is watch TV and Record TV. I don't use any apps and I don't do anything on demand and I don't stream anything. Stop promoting this useless crap to me, and keep paying the TiVo license. When you stop and force that crap onto us, I'm gone. Kind Regards -jse2025New episodes only
I can't find a clear answer to this. When setting up a series recording on my Virgin 360 box, I can adjust it using the 'Advanced' option to record 'new episodes only'. But does this ensure it will capture the new episodes from a new season of the same programme? Thanks in advance.
