Issues since joining Virgin Media
I had tv and broadband installed last week and have found that we can't have the 360 box, even though that was what was ordered. The engineer said they are discontinued, even though my day 1 check in email from Virgin Media tells me about all the benefits of my equipment - a 360 box! I want what I ordered and called customer service only to be kept waiting on the phone for over an hour, to be told we can't have one. Any ideas what to do now, as I really don't like the streaming box. Secondly, we complained to the engineer who installed the box as the cabling that was done before the install is a real shoddy job. It looks so untidy on the wall, I could have done a better job myself. The engineer said he would escalate it to get it moved, but we haven't heard a thing yet. I'm not sure I can spend another hour on the phone, has anyone got an email address I can contact please? It's not been a great start, and I thought Sky was bad! Thanks all!
Channel Failed / CS2004 Errors across both TV 360 Boxes
Hi, For the past couple of months I've been having frequent, intermittent channel failed / CS2004 errors popping up on both of my 360 TV boxes. These pop up every couple of minutes very briefly then disappear, and they're accompanied by a lot of pixelation on the picture as well in between. It seems to happen on all channels, it isn't isolated to a particular channel. I've followed all the online guides related to this error code, checking for loose cabling etc., but that hasn't fixed it. The feed to both 360 boxes comes into my house through two separate cables, so I'm suspecting there is an issue in cabling or signal which is common to both boxes, and might originate in the brown Omnibox outside my house perhaps? I previously contacted live chat who tried to fix it remotely via a software update, but that didn't resolve the issue. Can somebody please help?
Finding a lost 360 remote
Hi, my mother in law has dementia and keeps losing her remote. We don't know where she puts but we can't find them in her relatively small house. Is there a way to find lost 360 remotes? I know you could make the old remotes bleep by pressing buttons on the box but I don't think you can do that with a 360 remote? Are there any tags you can attach to the remote to find them?Remote Not Moving Up and Down On Saved Programs Ok 360
The remote will work to navigate the 360 screens and then once I select a program the remote/box becomes none responsive and doesn't allow movement to select an episode Tried to reset the box and the remote to no avail Any suggestions on how to fix would be appreciatedRemote not working on new samsung tv
Hi, just purchased a new Samsung tv, while setting it up it’s trying to connect to the box using the tv app which I thought was great, one remote to control everything. That’s where the excitement ended, it didn’t connect to the arris 360 box at all, I tried everything! The box number is DCX960/KK0B/N215/1000 any ideas how I can get this working? The tv recognises the code, but when it asks to switch channels nothing happens. thanks IanHelp with Recording Please…
Hi guys I have two Virgin 360 boxes, one in the bedroom and another in the living room. I used to have a mini box upstairs, but this stopped working and VM send a 360 box. Since then I’ve had issues recording remotely using the VM GO app. Every time I go to record something I get a message back reading ‘Your TV box is in standby mode. We’ll schedule [name of programme] when it wakes up’ ??!! can someone advise me if there is a setting I can change to get this working again? I’ve have tried playing around with the settings but just can’t find a fix. Wondering if the kind people on here, more technology minded than me, may be able to help! :-) thank you 🙏Problem with new 360 box - Account Retrieval Error CS1012
Virgin sent out a new 360 box to replace our very old TiVo one. I connected it all up and all was going fine. I wanted to connect it to the internet via Wifi because the two ethernet cables in that room are already used by other devices. It went through the process of connecting for up to 15 minutes, before eventually saying Account Retrieval Error CS1012. I've tried restarting and it just goes through the same cycle, 15 minutes trying to connect then the same error. I've also plugged in an ethernet cable, but given the behaviour doesn't change I suspect it's still trying to use Wifi. There's seemingly no other options to do anything on the box, it's just a full screen error with no menus or settings etc. When putting in the wifi password it is a long complex one, so it may have been entered incorrectly. I couldn't see the option to show it clear text so just submitted thinking it would error if it was wrong and let me try again. Hopefully it isn't trying to connect on the wrong password and that's causing the issue. I use the Virgin hub in modem mode and have my own router and wifi extenders setup, but there's no problem connecting to the internet (through Virgin) on other devices so I don't think this is the problem. There's an engineer coming out on Saturday but wondered if there's way to hard reset the box so I can start again and try on ethernet, or any other potential fixes to fix it before the engineer comes out. One thing I noticed was a few light scratches on the front, so I don't think this box is a new one. It started up in a factory reset mode so guessing that won't be a problem. Any help gratefully received!
360 Upgrade
I had a message flash up on my phone yesterday about an upgrade to 360, which entailed a firmware update and a replacement remote control. Thought I'd look in more detail today but can I find it - nope. Went into my account and an upgrade tag was available but when I select it it just takes me to add a service to my package. Can't believe I can't find the original message but can anyone here steer me in the right direction? Thanks Nick
