Virgin Media TV service not working
using Virgin Media is hell on earth, got the 360 remote sent to me before i had used it ot seems virgin sent the software update to the old box i have ( was told i would get a new box by engineer in late 2023) box was stuck in a loop to the welcome screen, pulled power plug multiple times eventually got the damn thing to start, i hate the new layout for tv guide where is a stop button when watching a show ? had to phone virgin when i tried to login to create an online account to manage our service, to my horro it seems virgin/o2 had created an email address linked to my account i had never heard of or used ! customer support lady said virgin did this, yet because of that its impossible to reset the account as i dont have a password for an email i didnt set up ! you can make up the hell that is trying to deal with virgin media tried again and they ask to send text i type in my phone number and virgin computer voice reads it back to confirm it, i wait and wait and never get a text , next day partner sees text sent to her phone ! how is that even possible to get wrong ? honestly virgin is run by total idiots. then tonight 1030pm 7oct25 tv box will not boot up it gets to welcome screen and shuts off, i call 150 get recorded voice press 1 for this etc, in end virgin thinks offering to send a text is adequate support ! absolute farce form hell we must be given human help, swear to god i am looking for another provider now as im not going to keep paying these idiots £120 pm for a service that keeps being stress to use and provided no human support , likely go to sky for tv and see about a cable internet provider as plenty in area that are faster than virgin lastly how can i get through to a human at virgin to try fix tv service for next week or 2 before i pick another company to switch to ?360 device management
Is there any way to permanently disable "Connect to Virgin TV" on the Virgin TV GO app? My grandad watches on an iPad but is struggling to understand that he keeps changing the channel on our tv from his home some miles away. There's no obvious method even in a separate profile.Paused TV skipping back
Evening folks, I've seen a number of posts about this issue where during paused live TV, itll skip When i try to fast forward either by pressing the arrows and speeding it up or by doing the right button to skip 30 seconds, what happens is it'll skip back anything upto 10-15 minutes and will occasionally then jump forward to live TV and we'll lose the paused TV I've noticed this was becoming more of an issue over the past year so I've reported and eventually got an engineer to come out who gave me a brand new 360 box however, after a week or so, the issue is back and just as bad as before Could this be something to do with my line? I find it so hard to get the issue across to the people on live chat Thanks
Solid Amber Light
For the last couple of weeks my wifi has been shocking, never an issue over the last couple of years. The. The last two days I’ve had issues with recordings on my box, I could watch TV and use apps fine. The problem was purely when I tried to watch a recording, I was getting an error message saying if it continued try switching it off and checking the leads. I’ve now done as it suggested and I have a solid amber light on the box and can’t use it at all. Excellent. Any ideas? Screaming hasn’t worked.New customer:360 boxes CS1011 error for 14 days
Hello all. I'm really frustrated. Equipment came 2 weeks ago, engineer was here 6 days ago, only WiFi working. TV 360 boxes did not work and were swopped out. Now CS1011 error despite calling VM almost everyday to activate swopped out boxes. Nobody seems able to fix this when we call in.
