Forum Discussion

bigbadbod's avatar
bigbadbod
Dialled in
21 days ago
Solved

Picture and Sound

Is anybody else experiencing problems with picture and sound on all channels (360 box)? 

The picture keeps pixalating and the sound keeps cutting out when it does. 

I have reset the box multiple times due to constant issues I have been having with it and it is no better.

360
Picture loss
Sound loss
  • japitts's avatar
    japitts
    21 days ago

    Is OnDemand and/or streaming OK?

    If it is, I think you have the classic symptoms of a signal fault. If a single reboot has failed to resolve this, you have an underlying fault that VM will need to attend to - check for known area faults using the 0800 5610061 automated status line first.

    If nothing's listed there, then assume you have a single-user-fault and you'll need a tech visit to check your equipment and cabling over. 0345 4541111 or 150 from a VM landline. Alternatively, VM staff often respond on these boards if you don't mind waiting a few days.

4 Replies

  • japitts's avatar
    japitts
    Very Insightful Person
    21 days ago

    Is OnDemand and/or streaming OK?

    If it is, I think you have the classic symptoms of a signal fault. If a single reboot has failed to resolve this, you have an underlying fault that VM will need to attend to - check for known area faults using the 0800 5610061 automated status line first.

    If nothing's listed there, then assume you have a single-user-fault and you'll need a tech visit to check your equipment and cabling over. 0345 4541111 or 150 from a VM landline. Alternatively, VM staff often respond on these boards if you don't mind waiting a few days.

  • bigbadbod's avatar
    bigbadbod
    Dialled in
    21 days ago

    Thanks Japitts, aye it is currently all working fine, (kept having problems with apps signing themselves out after a day and channels losing their logos, but that has calmed down lately), I suspect it is a cable/signal fault. 

    • Vikki_M's avatar
      Vikki_M
      Forum Team (Retired)
      19 days ago

      Hi, 

      Thanks for your post and welcome back to our community.

      I'm sorry to hear about the issues you're having with the picture and sound.

      I'll send you a private message now so I can help.

      Please look out for the envelope in the top right of the page and pop back to me when you can. 

  • bigbadbod's avatar
    bigbadbod
    Dialled in
    5 days ago

    Just to confirm the 360 box has been replaced. Thank you Japitts and Vikki from the Forum Team.