Forum Discussion

Gooders3's avatar
Gooders3
Joining in
1 month ago

V6 Box needs replacing but I don't want to be forced to change to TV 360.

For the past couple of months my box has started to play up.

It's usually recorded stuff, but it will just pause or glitch and I can't fast forward or rewind. Then it will either jump ahead 20/30 minutes or just hang for 10 mins or crash.

It's seems to me like a hard wear issue.

I would like a replacement but am worried VM will tell me I need/have  to "upgrade" (downgrade) to 360TV which I really don't want because by all accounts it's really not very good. 

Any advice much appreciated

 

360
glitch
V6

5 Replies

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  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    1 month ago

    The forum team should answer here shortly & follow this up for you. I would not trust telephone CS, who are likely to ignore the request.

  • japitts's avatar
    japitts
    Very Insightful Person
    1 month ago

    V6 remain fully supported for fault replacements, which are normally done via tech visit.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    1 month ago

    I think that if you insist on a replacement V6 you might get it unless out stock in the local depot (which I believe is becoming increasingly common).

  • Rebecca_CI's avatar
    Rebecca_CI
    Icon for Forum Team rankForum Team
    29 days ago

    Hi Gooders23,

     

    We’re sorry to hear your V6 box isn’t performing as expected and that you’re concerned about needing an upgrade. We’re here to help and put your mind at ease

     

    To assist you, we’ll need to access your account, which means completing some quick security checks. We’ll send you a private message shortly—please keep an eye out for it.