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MrGiles22's avatar
MrGiles22
Dialled in
3 days ago

How Long Does it Take for Virgin to upgrade Package?

Hello all, yesterday (Friday) I upgraded my current package to include Sky Sports as an offer. So far, nothing has happened yet. Anyone know how long does it take for Virgin to implement the upgrade. 

4 Replies

  • 1701-e's avatar
    1701-e
    Fibre optic

    If you did it on-line or via the TV box it could be a week.

    If by phone, it's usually before you hang up!

  • If you did it online and nothing happens you used to be available to phone and select the leaving option and speak to a UK based person who would do it there straight away, not sure about the off shore call centre where anything can happen.

  • When I changed package via the Virgin app, it took 48 hours to be applied.

  • Thank you everyone for your replies. Much appreciated. Guess I will have to wait and see what happens next.