Upgrade to the Mixit TV package

Went to look at the information regarding the latest price rise for April. Fair enough all providers do this but then I noticed an upgrade deal.

Upgrade to the Mixit TV package for £5. Now I've had TV packages in the past so I knew I could connect the box up to my VM router and that would be fine. Went through with the order late yesterday evening and received an email basically confirming what I'd purchased. I was doing this to access TNT sports without having to pay for Discovery Plus.

Thanks for choosing Virgin Media. Here's a summary of your order.

Order reference:  (removed)      
Main services:    
M250 Fibre Broadband
Mixit TV    
Estimated activation date:    
7-10 working days    
Main service total    £34.19
Price from your April 2026 bill    £37.69
Price from your September 2026 bill    £62.89
New 18 month plan.
Virgin Media add-ons    
TNT Sports    
Virgin Media add-ons total £18.00

One-off costs    
Setup fee    £0.00
Activation fee    £0.00
Installation    £0.00
Kit provided    
Virgin TV Box    
One-off total    £0.00
Added to your first bill
Payment summary
Monthly total    £52.19
Price from your April 2026 bill    £55.69
Price from your September 2026 bill    £80.89
As you've changed your package part way through your billing cycle, your next bill will feature only part of the charges for your new service. You'll pay the full amount you were quoted every month after that.
Enjoy your new services!
The Virgin Media Team

Another email came through containing Virgin Media Contract Summary Sheet a little later that detailed Your initial monthly service charge, Your initial monthly service charge breakdown: Main services: £34.19 add-ons: £18.00 One of payments £0.00 and up front payment £0.00 so thinks look to be well and I can see I'll pay £3.50 more in April 2026 as per the T&Cs of a new contract.

Happy so far and then I get the email with the eContract today

Thanks for making those changes to your Virgin Media package. We've attached your new contract reflecting these changes to this email and a handy snapshot below. Please take a moment to review both and make sure you're happy with everything.
Quick recap of what you now enjoy:
Your new package now includes:
TV: Mixit TV - TNT Sports - Virgin TV 360 box
Broadband: BB TV Dual
We've removed:
No services have been removed
Here's how your changes affect your next bill:
Your next bill will be generated on  28th March 2025
Your next payment is due on 14th April 2025
Your new monthly bundle cost is: £52.19*.
Your next bill will be £111.72* which includes £24.53 to cover your changes up until your next bill period. There is also a one-off charge of £35.00 for installation or activation.

I rang the call centre for thinking of leaving us and was told the £35 charge is an activation fee as stated in the above. The same activation fee that was meant to be £0.00?  and if it was a instillation fee that was also saying £0.00 during the ordering process. The person I spoke to at the call centre was helpful and easy enough to understand but unfortunately the powers that be don't let him apply credit or wipe the fee so it was passed onto his manager who seemed to be unavailable to action my request for the fee to be removed as its either been applied in error or I was miss sold during the clear ordering process online.

£111.72 seems high but without the £35 fee I do believe £76.72 would be the correct amount to pay with the changes and the fact this months bill wasn't due to leave my account for payment until the middle of March. 

The other small issue I had, Im sure during the process I was meant to be shown a screen to choose a delivery date for the TV box but this didn't happen so I received a text message from VM today "just letting you know the kit will be with you on null. Yodel will send you a message when it's out for delivery" Null? 

Thank you for reading, any help would be much appreciated.