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unhappyme's avatar
unhappyme
Tuning in
9 hours ago

V6 not recording during standby

I have recently had my V6 TV box  upgraded via software to 360 and have also received a new remote. In the settings there is a standby mode with timings of 4,5,6 & 24hrs before the box will switch off if idle and hasn't detected any active device connected to it. This creates a problem if I want to set to record programmes further ahead of 24hrs as when I am away the box will switch off and will therefore not record the set programmes. There is no setting I can find to switch off standby mode.

I recently changed the standby timer from 4 to 24hrs as I found the box switched off when idle and did not record any scheduled programmes. Switching to 24hrs has made no difference other than keep the box awake longer so increasing the possibility of detecting a signal from my TV when it is switched on. This is particularly irritating in that if I am away for more than 24hrs there is no certainty that any scheduled recordings will proceed. My tv has a standby mode which can be disabled why has this new 'improved' Virgin box not have the same facility.

My current standby settings are active start, 24hrs. My 360 box is Arris-DCX960-MPA+.

Please advise if there is a software issue or a possible fault with the box (please note there was no issue before the software upgrade).

Regards 

360tv
remote
Upgrade
V6

1 Reply

  • newapollo's avatar
    newapollo
    Very Insightful Person
    9 hours ago

    Hi unhappyme​ 

    The Standby timer doesn't affect the recordings, the box will go into standby mode if it hasn't received any interaction, such as changing channels or opening apps.

    What you need to do is press Home > Settings > System > Standby power consumption.  There you will see  3 choices.
    Fast start  - the 360 starts quickly but is less energy efficient
    Active start - more energy efficient than fast start but the box takes a little longer to start up
    Eco start - the most energy efficient and probably the one your box is set to. (It's like switching the box off)

    As long as you are not switching the 360 off on the box, or at the plug on the wall, then providing it is set to fast start or active start it should stay in Standby mode where it can still record and receive updates.

    I have my box Standby Timer set to 24 hours, and my Standby Power Consumption set to Fast Start.