Forum Discussion

unhappyme's avatar
unhappyme
Tuning in
22 days ago

V6 not recording during standby

I have recently had my V6 TV box  upgraded via software to 360 and have also received a new remote. In the settings there is a standby mode with timings of 4,5,6 & 24hrs before the box will switch off if idle and hasn't detected any active device connected to it. This creates a problem if I want to set to record programmes further ahead of 24hrs as when I am away the box will switch off and will therefore not record the set programmes. There is no setting I can find to switch off standby mode.

I recently changed the standby timer from 4 to 24hrs as I found the box switched off when idle and did not record any scheduled programmes. Switching to 24hrs has made no difference other than keep the box awake longer so increasing the possibility of detecting a signal from my TV when it is switched on. This is particularly irritating in that if I am away for more than 24hrs there is no certainty that any scheduled recordings will proceed. My tv has a standby mode which can be disabled why has this new 'improved' Virgin box not have the same facility.

My current standby settings are active start, 24hrs. My 360 box is Arris-DCX960-MPA+.

Please advise if there is a software issue or a possible fault with the box (please note there was no issue before the software upgrade).

Regards 

360tv
remote
Upgrade
V6

7 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    22 days ago

    Hi unhappyme​ 

    The Standby timer doesn't affect the recordings, the box will go into standby mode if it hasn't received any interaction, such as changing channels or opening apps.

    What you need to do is press Home > Settings > System > Standby power consumption.  There you will see  3 choices.
    Fast start  - the 360 starts quickly but is less energy efficient
    Active start - more energy efficient than fast start but the box takes a little longer to start up
    Eco start - the most energy efficient and probably the one your box is set to. (It's like switching the box off)

    As long as you are not switching the 360 off on the box, or at the plug on the wall, then providing it is set to fast start or active start it should stay in Standby mode where it can still record and receive updates.

    I have my box Standby Timer set to 24 hours, and my Standby Power Consumption set to Fast Start.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    20 days ago

    Hey uhhappyme, thank you for reaching out and we are so sorry to hear about the 360 issues.

    Did the above advice help at all or are you still needing some support on this?

    • unhappyme's avatar
      unhappyme
      Tuning in
      13 days ago

      Hi,

      Thanks for getting back to me. My first message did state that my settings were set to active start and 24 hrs when it failed to record. I had also noticed that the light on the box was red so it was definitely off and not been manually switched off.

      I will try fast start/24hrs for a while and see if that makes a difference.

      Is the 360 box reliant on detecting the TV anytime during the 24hr period to be able to wake and record.

      If no activity has been detected for longer than 24hrs by the box will it still wake up and record at the set times.

      Regards.

       

      • newapollo's avatar
        newapollo
        Very Insightful Person
        13 days ago

         I had also noticed that the light on the box was red so it was definitely off and not been manually switched off

        As per https://www.virginmedia.com/help/how-to/tv/using/tv-box-lights/red-light-360

        What does the red light on the Virgin TV 360 box mean?

        This means the TV box is on standby. Just press the power button on the Virgin TV remote to wake the TV box up and turn it on. After that you’ll see a white light.

        As per my previous post - As long as you are not switching the 360 off on the box, or at the plug on the wall, then providing it is set to fast start or active start it should stay in Standby mode where it can still record and receive updates.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      18 days ago

      Hey Roger_Gooner, thanks for reaching out just checking is everything okay with your recordings?