Forum Discussion

mazj_uk's avatar
mazj_uk
On our wavelength
15 days ago
Solved

Virgin 360 stuck on standby

We upgraded to Virgin 360 on our TiVo box last week and have been having issues with it going into deep sleep (no lights on box), forcing us to power on an off at the back of the box. Today the box is just stuck in the welcome screen. Have tried a normal reboot and another by pressing power and - on the front of the box to try and force an update. It's still stuck on the welcome screen and an amber light. Does the box need replacing?

  • You could try using the + button instead of the - button that has worked for some people. If the box does update set it to fast start or active start.

    You could need the box replacing if it keeps coming up with the welcome screen and goes no further.

     

4 Replies

    • japitts's avatar
      japitts
      Very Insightful Person

      TiVo & V6 boxes run TiVo-software

      TV360 boxes run Horizon-software

  • You could try using the + button instead of the - button that has worked for some people. If the box does update set it to fast start or active start.

    You could need the box replacing if it keeps coming up with the welcome screen and goes no further.

     

    • mazj_uk's avatar
      mazj_uk
      On our wavelength

      Thank you, we did that and then just left it on the welcome screen, after a whole day the light suddenly went white and the box started. No issues since.