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Forum Posts

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
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Existing O2 customer trying to use Volt

I am an existing O2 customer and I am trying to order the boosters which I am liable to under the Volt package. My WiFi hub only gives strong signal to 50% of my home and so I’d really like to order one if not two boosters. I have been unable to spea...

New customer Volt problem

Hi.Sorry to make my first post here a complaint. Im a new Virgin Media FTTP and O2 bundled customer. I signed up to FTTP VM250 and O2 sim with Volt benefits. Im getting passed from pillar to post by O2 and VM about not having Volt benefits (double da...

Volt speed boost

Our mobile numbers were transferred to 02 last year, we got the Volt double data benefits for the phones but never received the speed boost for our broadband. We have been clicking on links on both O2 & VM left right and centre and getting absolutely...

janeej by Joining in
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Mega volt bundle 02 sim card

Not recieved my 02 sim card or heard anything. Who do i contact to chase up. Had Mega volt bundle about 1 week now  

Volt uplift applied to O2 data but not Virgin broadband

Hi,About a month a go, I made the switch to O2 from another mobile provider. Shortly after making the switch, I requested Volt be applied to O2 and Virgin packages and within a few days my O2 data had been boosted.However, I have not seen the same up...

Never received my O2 SIM card included with volt package

Tried to call the Virgin customer care again today -> Explained, transferred to O2 customer care -> Explained, sorry you need to call Virgin.Called Virgin Again -> Explained -> reached L2 desk -> Tried to sell new upgrade -> I declined, they agreed t...

O2 Sim Not Arrived

I ordered a Volt package 1st March I am still waiting to receive my O2 sim. Who do you contact to resolve the issue.

Volt double speeds

if I have the 500mb volt package and I get an o2 SIM card, does my broadband speed qualify for the double speeds and if so, how do I get it? I’m 8 month into my contract and have another 8 months left. tia

So I have ftth but not seeing 2gig option.

So I have ftth it was installed just before the hub5x was deployed. I was told to request one when they come out as I am on the ftth networkCheers Tom.