Hi there,I have recently cancelled my virgin tv and phone but left the broadband element, I would like to know if my O2 contract with volt will be cancelled too. I have never been able to login to it as it says that rhey are not connected.Kind regard...
Hello, I signed up to the virgin broadband/O2 mobile deal. Broadband is all set up but I never received O2 confirmation or the O2 SIM included in my bundle. I have called O2 and they have no record of my account. They transferred me to to a Virgin ad...
I signed up on a Volt M350 Fibre Broadband package on 18 August 2024. I have received my Virgin Media Volt benefits but nothing on the O2 side. I have raised an enquiry and received an email stating "my account is eligible for Volt benefits". Signing...
I have tried for the last 4 to 5 weeks to get my 3 virgin pods as a volt member. The virgin staff are poor they just hard to understand over the phone and by text they end the conversation. You can only order one pod at a time and a modem after so t...
Hi,can anyone tell me how to order my first wifi pod? I have two rooms in the house where the wifi drops as low as 9 most of the time, sometime it tells me I'm not connected to the wifi at all.I have used the app numerous times & it never gives me th...
I got Virgin FTTP installed on the 23rd August and have the M500 package with the symmetrical upload speed add-on. I was told that as I and everyone in my household already have an o2 pay monthly plan that we'd be upgraded to the Volt 1gig package wi...
I have recently upgraded my broadband package to Volt with a 500mb connection and as the Wi-Fi is very weak in some areas of the house I carried out a scan using the VM Connect app. This confirmed thatI only have speeds of 11mb and 22mb in a couple o...
Hi, I wasn't aware I had to active Volt myself and have just applied through the myO2 app.Do I need to do something similar to get the VM volt benefit and speed boast please?
We’ve just renewed our contract with the Mega Tv,Volt Gig 1,phone etc and the O2 SIM card which we don’t need but was told we have to have it as it’s part of the package.In the cooling off period of the contract can we just cancel the O2 SIM and keep...
I joined vigin media as a new customer on 12th August 2024. My husband at same address is an O2 customer. He has successfully linked his O2 mobile number to our vigin account & his O2 account shows he is signed up to receive volt benefits, but our Vi...
