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Over charged

My usual bill is £37. This bill shows the exact same breakdown (charges, discounts) but I have been charged over £110. I have discounts that last until 01 December 2025 which is clear on the bill itself. I haven't changed my contract and am part-way ...

Virgin Media and O2

I have Virgin Media on an old contract which just goes up once a year, inflation plus 3% I think. I do not wish to change this as all the packages seem to be only for 12 or 18months and then double in price. My account says that I am eligible for Vol...

stevee1 by Joining in
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Additional charges on bill for two extra Netflix accounts

I have a volt package that includes Netflix as standard. For some reason my next bill has two additional Netflix charges added to my next bill. I cannot seem to resolve this with anyone , has anyone had a similar issue?I am also struggling to get. My...

Nealew by Settling in
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Resolved! Address formatting mismatch

Hi, I have just taken out an M500 broadband package and I have been an O2 customer for many years. I am trying to link the two accounts but have noticed that the addresses do match but on my contract for the new broadband the postcode is displayed tw...

onano98 by Joining in
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Resolved! Volt benefits

Back in 2022 I renewed my Virgin TV / Broadband and was placed on a volt contract. My existing Virgin sim was replaced by an O2 sim card and billing was separated. In June 2024 I renewed my virgin media until 2025 and my contract says  on a volt mega...

calbob89 by Joining in
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  • 2 replies
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Resolved! Ordering WiFi Pods

I have recently upgraded my broadband package to Volt with a 500mb connection and as the Wi-Fi is very weak in some areas of the house I carried out a scan using the VM Connect app. This confirmed thatI only have speeds of 11mb and 22mb in a couple o...

TIM_T by Tuning in
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  • 41 replies
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Does anything work with Virgin...?

Engineer has installed service today and was brilliant. Had a look around the house and there are some black spots at back of terraced house. Prior to signing up to VM, this issue was discussed with CS who stated that I would be able to get VM wifi p...

Bernski by Just joined
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Volt benefits not available

I recently accepted an offer from virgin media for an upgrade to my broadband which also came with a 100gb O2 sim. The contract from O2 came through and it said I’d be given a 50gb sim, so I’m assuming it’ll double the data once I activate volt? I’ve...

Matt54 by Joining in
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Resolved! Give Me a Clue!!

I recently *upgraded"  With a Black Friday deal I then got this email which having searched on here is genuineThanks for contacting Virgin Media about making some changes to youraccount.We'd like to talk to you to as it appears that some information ...

Johnc27 by Joining in
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Volt Gig1 Speed

hi for those of you wondering why your not seeing 1130 + Mbpswith your Gig1 volt connection when you speed test online to check!it,the main reason your only seeing 940 Mbps is because you only have a 1 Gb Adapter in the computer, so now that you know...

philip67 by Joining in
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