My usual bill is £37. This bill shows the exact same breakdown (charges, discounts) but I have been charged over £110. I have discounts that last until 01 December 2025 which is clear on the bill itself. I haven't changed my contract and am part-way ...
I have Virgin Media on an old contract which just goes up once a year, inflation plus 3% I think. I do not wish to change this as all the packages seem to be only for 12 or 18months and then double in price. My account says that I am eligible for Vol...
I have a volt package that includes Netflix as standard. For some reason my next bill has two additional Netflix charges added to my next bill. I cannot seem to resolve this with anyone , has anyone had a similar issue?I am also struggling to get. My...
Hi, I have just taken out an M500 broadband package and I have been an O2 customer for many years. I am trying to link the two accounts but have noticed that the addresses do match but on my contract for the new broadband the postcode is displayed tw...
Back in 2022 I renewed my Virgin TV / Broadband and was placed on a volt contract. My existing Virgin sim was replaced by an O2 sim card and billing was separated. In June 2024 I renewed my virgin media until 2025 and my contract says on a volt mega...
I have recently upgraded my broadband package to Volt with a 500mb connection and as the Wi-Fi is very weak in some areas of the house I carried out a scan using the VM Connect app. This confirmed thatI only have speeds of 11mb and 22mb in a couple o...
Engineer has installed service today and was brilliant. Had a look around the house and there are some black spots at back of terraced house. Prior to signing up to VM, this issue was discussed with CS who stated that I would be able to get VM wifi p...
I recently accepted an offer from virgin media for an upgrade to my broadband which also came with a 100gb O2 sim. The contract from O2 came through and it said I’d be given a 50gb sim, so I’m assuming it’ll double the data once I activate volt? I’ve...
I recently *upgraded" With a Black Friday deal I then got this email which having searched on here is genuineThanks for contacting Virgin Media about making some changes to youraccount.We'd like to talk to you to as it appears that some information ...
hi for those of you wondering why your not seeing 1130 + Mbpswith your Gig1 volt connection when you speed test online to check!it,the main reason your only seeing 940 Mbps is because you only have a 1 Gb Adapter in the computer, so now that you know...
