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Huge cancellation charge for unwanted O-2 accliunt

We switched to Virgin a few months ago, Like others in this forum, we were offered a free 0-2 SIM card. We accepted it but never used it. When we decided to cancel the plan (because of the monthly bills), O-2 sent us a cancellation fee bill for £99. ...

Virgin media black pods

Hi virgin media community I am on the gig1 full fibre broadband and I have been typing to you guys alot and I’m trying to replace my white pods with black WiFi pods because I have been promised when im in gig1 I get these pods. Can anyone tell me why...

Alan691 by • Just joined
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Texting 80011 doesn’t work

I’ve tried to text 80011 to unlock my Volt benefits after signing up to both 02 pay monthly and Virgin broadband, but the text message won’t send. Tried from the O2 SIM card and another sim. Any suggestions?

virgin media keep calling my phone but it doesn't connect

I'm getting 10 calls a day!  I called the sales team they don't know anything about it.  I placed an order a couple of days ago online and have no email confirmation, nothing, no installation date.  Virgin say there's no order been placed.  I was put...

suzzzzz by • Joining in
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Resolved! Volt benefits not applied

Good Afternoon,I signed up to an o2 sim only deal 4 weeks ago and i am still awaiting Volt benefits to be applied to my Virgin Media.o2 have today finally added the double data to my mobile account after giving them a nudge, but i would now like the ...

Resolved! Ordering WiFi Pods

I have recently upgraded my broadband package to Volt with a 500mb connection and as the Wi-Fi is very weak in some areas of the house I carried out a scan using the VM Connect app. This confirmed thatI only have speeds of 11mb and 22mb in a couple o...

TIM_T by • Tuning in
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  • 34 replies
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Volt not activated on Virgin side

Hi, Please could one of the Virgin admins help? I signed up for Virgin in July and on my O2 account it says it recognises that I have both and Volt is active from their side but nothing on the Virgin side yet. Could somebody kindly help activate it? ...

No broadband volt boost after 5 months

Hi, I changed my contract in May. I received my O2 data boost within about a week. But still no broadband boost. I went onto the chat several times. I then called up, which was no help whatsoever. So I put in 2 complaints, still no joy. I then reques...

JamesBM by • Just joined
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Volt Benefits

I signed up to Virgin Media because they promised to double my broadband speed, o2 data and guaranteed that I would get WiFi from every room in my house. So far I still haven’t been upgraded and don’t get WiFi in some areas of my house. Has anyone el...

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