02 Sim card - Mis-sold
Absolutely furious. We moved from Sky to Virgin in January, as we had a Virgin Media sales rep turn up at our doorstep in December, who basically sold us the benefits of moving to the Virgin Media Volt Bundle at £95 per month. We explained that one of us are currently paying for an sim only deal with 02, at £15 per month. Mohammed (sales rep) then explained that he could remove this cost completely, as the bundle included an 02 sim card. This was part of the monthly subscription we paid to Virgin Media (within the £95). We were then sent the FREE o2 sim as we were told that there isn’t any charge for the contract. However, since setting this SIM up, moving the numbers around, we have now received an email advising that we would be paying £21.27 from 10th March. We have been mis-informed, mis-sold this sim card as we did not agree to pay for an 02 SIM at £21.27 a month. We were told that the sim cost was covered within the £95.00 per month. 02 customer services said this is an issue that Virgin Media need to fix but unable to find a number to discuss it. Can anyone from @virgin media help with this?Signed up to Volt but how do I get the O2 sim?
I've just signed up to Volt, received my Virgin box and set everything up fine, but have received nothing about my O2 sim. There was an email from O2 that had a verification link, but it was only valid for a week and I didn't see it in time, and I can find no way to get another link sent or find a way of getting the sim that I'm now paying for. Can someone please help?