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Leaving Virgin Media after over 20 years.

Well after over 20 years with ntlworld then Virgin I'm finally leaving. After numerous hour long failed attempts to agree a new contract via telesales and chat lines we're nearing the end of the 30 day termination period. I've been emailed a contract...

I'm leaving VM after 34 years!

Hello all,The cancellation process wasn't too painful for me, I tried to use the 'chat bot' yesterday but after a 30min wait to speak to a real person I gave up.This morning I phoned 0345 454 1111 and eventually spoke to a lovely lady called Kristina...

pieman01 by On our wavelength
  • 9208 Views
  • 31 replies
  • 27 kudos

I’m cancelling with virgin media

I’m sorry but after hard thinking of what to do while now on my last month of the contract, I’ve rung retentions and put in my 30 days.im currently on the M500 paying £47.40 a month for the phone and internet. The new deal on the same package for ano...

After 25+ years I've submitted my cancellation

Submitted my cancellation today as I've gone to Yayzi (City Fibre) broadband only as we don't use the TV or phone i our house, it's all Youtube, Netflix, and Amazon. My package is 1.2gb down and 1gb up, and I get exactly that speed.Even though I was ...

Massive Price Increases!

Anyone else shocked at the massive price increase! My VM bill was £135 PCM for Sports/TVT/Movies all TV(ish) 500Mbps and phone with 3 Tivo boxes.  My renewal price £183.  Nope it's going!  Cannot justify that increase for no improvement in service.

ParkArab by On our wavelength
  • 96 Views
  • 5 replies
  • 0 kudos

Is nothing straightforward about Virgin?

I find the whole thing difficult. I am pretty literate with other on-line exchanges - but Virgin always get me at it. My old sign-ins won't work - until I persist. A password refused last year - works OK this year. An issued passkey number is never a...

BerryG by Tuning in
  • 104 Views
  • 2 replies
  • 0 kudos

Can't get into hub settings

Hello, I need to get into my hub settings to switch off 5g so I can set up a device on 2g, but I don't know my password to get access to the hub. I've connected to this link http://192.168.0.1 and I have this message " Sign in to view or modify your ...