My Neighbour can get virgin media but I Cannot.
The title explains the bulk of my situation. After lots of complaints and problems with my current provider I searched on Uswitch to find another ISP provider and I found Virgin Media however when I tried to put in my details it was unavailable. I also tried my neighbours address at number 1 and they had it available. I have spent the past week trying to communicate to no avail, after searching for a solution online it said I could ask for a Spotter and a free home analysis I am wondering if I could get an engineer to complete this as it has been hard and confusing to find the right people at customer service to talk with so I can resolve this problem.19Views0likes1CommentHELP: Delete hacked blueyonder email account
Good morning, I have an old mailto:name@blueyonder.co.uk account which has been hacked as I received a call today saying there was a bitcoin account associated with it. I tried to log in and delete the account but can’t get in. I need this account to be deleted as a matter of urgency. Any assistance is much appreciated. R30Views0likes1Commentcan't create new posts if I'm signed in?
Have tried to create a new post in various subs on here and there is no START A DISCUSSION button?! Google searched why there was no option and found a thread that linked to Community Natter and oddly THAT forum has the option available! Then I checked what happened if I logged out and bizarrely the button appears! (see below) tried dumping cookies for Virgin site, but that hasn't solved my START A DISCUSSION issue. All i wanted to do was post to discuss why I keep getting intermittent drops out that appear to be Google DNS related and not router outages.... {sigh} Anyone got a Discussion Starter solution? TIA69Views0likes1CommentContract Agreement
Hello, this might be a stupid question, but I'm new to internet contract agreements (and 'buying' internet as a whole), so I was just wondering, after the pre-contract agreement, when you receive the actual secondary contract, do you have to accept that in some way by signing off, or do you not need to do anything at all?22Views0likes0CommentsContract renewal 2024
Hi, im not sure if anyone can help, but I’m just after a bit of advice / guidance really. i have been with VM for just under 4 years, using for broadband only. I’m currently on the 1 gig plan and my contract is due for renewal in Aug. I have received my renewal offer email and this is slightly more than I am currently paying. I tried on several occasions to use the online chat system to see if any deals available, but got disconnected on both tries after a lengthy process of transferring and waiting. So I tried ringing the 0345 454 1111 number and got through to retention’s and a very unhelpful gentleman. Ive broken down below the info I have on prices etc; curreently paying 46.24 Renewal email offer 48.24 Retentions phone call offer 62.00 New customers are being offered the same package for 40,00 or 39.99 with an o2 sim. sky are offering a similar speed (900mb) for 43.00 I raised a complaint after the call, as I found the agent to be belittling and at times condescending, but this doesn’t appear to be very helpful either. VM emailed this in reply, “unfortunately, we will not be able to offer the same package as the new customer because they get a promotional discount at the point of joining Virgin Media, as you would have gotten while joining us and post that it will be a standard discount for the customers”. Although I understand this principle, it doesn’t really give the impression that VM have any interest in retaining customers or appreciate loyalty. What should I do? Leave and rejoin in 18 months? Take the slightly higher renewal offer and then another price increase in April? I normally would cancel and move to another supplier, but due to a family members current health condition, I really can’t risk being without any service during switch over and could do without the hassle at the moment to be honest. sorry for moaning, any help very much appreciated. thanksSolved2.4KViews1like6Comments