Sales
Force ref 1590434-3175882 (KMM133814152V37699L0KM) I've been trying to get a circuit installed since 28 the May 2025 through the sales team. I am waiting for a response on a cost for price and ECCs on a 12 month Voom Gig1 plan. Following numerous emails on an update for the quote and response to when that quote might be made available, still no reply. I can't complain as I'm not able to get through on the phone/chat and now wondering if Virgin actually want the business. How do I escalate as a frustrated future customer?
Hi Gayet26
Unfortunately these forums are for residential customers and the forum team don't have access to the business systems as they are two separate entities.
There should be a live messenger chat function for VM Business on the following page
https://www.virginmediabusiness.co.uk/help-and-advice/
There's also a freephone number 0800 052 0800 or text support on 07480 639 012
Additionally there's an online Contact Form
