Contract Cancellation Terms outrageous
Beware - it is strictly speaking "legal" but an affront to common fairness. In the smallpriint of your (broadband) contract the cancellation terms mean you would have to pay the full amount for every month left on your contract. For example, I have been with Virgin for twenty years, renewed my contract for Broadband and phone last November. The cost from May 2024 onwards (for the 12 months of the contract) will be £69, which is far too expensive compared to other providers, but to cancel it I would have to pay £12 x 69 = £828, yes OVER EIGHT HUNDRED POUNDS, for the privilege of NOT receiving their service for 12 months! This is discraceful and morally quite wrong. SHAME ON YOU, VIRGIN So "Buyer Beware" certainly applies ( and I bet this gets deteted by the admin!)Cancellation date - can I choose?
Hi there - possibly a dumb question but does anyone know if you can choose the cancellation date when you go through the ‘I want to cancel’ option on the app? Technically, I don’t want to cancel but I don’t want to ‘renew’ when my contract ends early April. I have to use a VPN for work and there have been no end of problems with everything dropping out. According to the IT team at work, Virgin is a known problem for this (I also now have access to city fibre and can get 8 times the speed for a third of the cost. No brainer…) My first time posting so sorry if this is waffly! Thanks in advance