Virgin Phone Switchover
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Everything You Need To Know

AdapterBefore you move to our fibre landline service as part of this migration, we’ll let you know in writing around three months before the migration takes place in your area. Our letter will provide more details on why this is happening.Around 3 we...

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Failed for Lack of Long Cable

An engineer visited Friday (24hrs notice after previous email said delayed indefinitely!) to do the switchover. My router is high up on a cabinet to maximise Wi-Fi coverage and my phone is down low where I can reach it. Consequently, the 2M RJ11 cabl...

blarnnie by On our wavelength
  • 384 Views
  • 10 replies
  • 1 kudos

Why wasnt I ever told about a switchover?

My home phone stopped receiving calls so I rang Virgin and spoke (with great difficulty) to a lady who said there'd been a switchover, which I had no idea about and hadn't been told about.  She said I would be sent an adaptor to connect the phone to ...

Fibre switchover

I was due to be switched over on 15th January, but nothing has happened. No communication from Virgin about  delays to rollout or new switchover date. Any information please?

Resolved! Switch over date?

Hi, we were given a switch over date as the 30th of January 2024 and received our phone adapter already. But last week I was sent a text saying that the phone switchover had been paused untill further notice. Just wondered if there was any update (as...

17Jojo17 by Tuning in
  • 489 Views
  • 1 replies
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Calling a virgin landline - Ringtone had changed

Since my landline switched over and now plugs into my router, those calling me have mentioned that the ringtone now sounds like an international call with a long ring rather than the traditional British ‘ring ring’. Has anyone else experience this an...

PaulSmith1 by On our wavelength
  • 13340 Views
  • 81 replies
  • 3 kudos

Switchover Date

I was told my Switchover date would be 22nd January 2024 - ie tomorrow - so far I’ve not received my phone adapter. Is there a delay? Should I have received my adapter by now ?

wukky by On our wavelength
  • 315 Views
  • 2 replies
  • 0 kudos

Everything You Need To Know

AdapterBefore you move to our fibre landline service as part of this migration, we’ll let you know in writing around three months before the migration takes place in your area. Our letter will provide more details on why this is happening.Around 3 we...

TrialsTeam_0-1624620353529.jpeg

GL51. When is fibre landline scheduled?

Having had no landline since Wednesday, contacting customer services in India and being told it was a fault and they would book an engineer visit. Checked on my virgin app, no appointments. Phoned again today, Filipines today, excellent service, to b...

Eff by Joining in
  • 873 Views
  • 6 replies
  • 0 kudos