Graham_A
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Joined 16 years ago
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Re: Problem setting up my NTL
catlover From what you describe you are signing into the wrong VMO2ID account. You need to use the one for the ntlworld email address that you are generating the app password for. If you haven't already gone through the process to convert the MY VM login for the ntlworld email address to a VMO2ID you will be taken through the process when you first try to sign in with it. However, if you have forgotten the account password (not the IMAP password) then you will need to call in for support as there is no longer a 'forgotten password' option available online.1View0likes0CommentsRe: Change account password!
BrianY The VM Forum Team Staff have recently indicated that they are no longer able to change account emails or passwords for customers. This has to be done via a telephone call to the customer support staff. Dial 150 from a VM landline or 0345 454 1111 from any other provider.29Views0likes0CommentsRe: How do I access sub-user email addresses
pbm You mention creating VMO2ID's for the sub accounts and being asked to transfer your primary account. This suggests that you have tried to create the account using an email address that is different to your sub address. When going through the VMO2ID process you should enter the ntlworld email address concerned (or the third party username for the account if you had previously set one). This should then link to you secondary My Virgin Media mail account without requiring you to enter account numbers.52Views0likes0CommentsRe: Cant login on my VM
The Hotmail address is only used as the VMO2ID for the My Virgin Media account and VM webmail. When using an email client such as Outlook the username remains the actual ntlworld.com email address you are trying to access. You will also need to generate an email app password via the My VM account.13Views0likes1CommentRe: SPAM filter putting people at risk?
I get virtually no spam into my VM inbox. Roughly one or two emails are week are correctly identified as spam by the VM filters and appear in the SPAM box. Have you checked your VM webmail settings to make sure that the Spam filters are set to move spam to the spam folder rather than the fourth option which is to Turn off all spam filtering?26Views0likes0Comments