Graham_A
Very Insightful Person
Joined 16 years ago
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Re: Can't log in to email
1059 When you try and access your emails through mail.virginmedia.com what error message do you get? Remember that to access VM webmail you need to enter the username for the email address concerned (this may be the actual email address or it could be a third party email address depending on your VMO2ID for the account concerned), together with the account password. If you can access the email via an email client such as MS Outlook but not via VM webmail it may indicate that your account is 'orphaned', that is not connected to a current VM broadband account.23Views0likes0CommentsRe: Accessing VM email sub accounts
postmodboy There should be no need to enter any account details if your wife uses her VM log in. When presented with the the VMO2 ID screen she should enter her My VM log in username and current password. The username will either be a third party email address that she set up under the previous regime or the actual email address of her VM mail. In June VM advised certain secondary account holders that their username would be change back to the actual email address rather than a third party one. Did your wife receive such a notification? If the system recognises her account it will automatically link the VMO2ID to it. If this doesn't work it may indicate that her account has become 'orphaned' in some way.13Views1like0CommentsRe: Ntlworld issue
Resetting the account password alone is no longer sufficient. You also need to generate a new email app password to unlock the account. You need to log in to the My Virgin Media (VMO2ID) account to generate the passwords for the Ntlworld email address. Once logged in follow these steps: Select Account Settings Select Identity & Security Settings Select Manage your products Select Manage email app password Click on the blue button 'Get New Password'23Views1like0Comments