Graham_A
Very Insightful Person
Joined 16 years ago
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Re: Cannot sign in to virgin apps only the account.
Jeff650 When you sign into your My Virgin Media account with the same details does it show the billing details i.e the latest bill and payment date? If not then you are signing into a secondary account. Only the billing account has access to the various VM apps.40Views0likes2CommentsRe: Forgotten VirginMedia Password
Don't worry about the recovery code at this stage, you will be able to generate another one once you have logged into the account. To log in use one of the alternative verification methods offered on the sign in page. These will be via your backup email address or verified mobile number.37Views0likes2CommentsRe: Forgotten VirginMedia Password
You will need to use the 'Verify another way' option on the sign in page. This has replaced the forgotten password route. If necessary you may need to use the recovery code that was generated as part of the VMO2ID setup process. I hope you kept a copy of it.51Views0likes5CommentsRe: Back up - verity it's you
So can i use my email for back up veritfy its you Or will that mess up holders account ect? thanks again for any reply i am indeed greatful slowstar Yes, if the account holder is happy for you to do so. However, you may consider creating a new email account with one of the free providers such as MS Outlook or Gmail and use that as the backup email for the account holder.33Views0likes0Comments