Graham_A
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Joined 16 years ago
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Re: Email access
Thanks for your response. When they try to log into My VM it prompts them to change password however they then get the error message above so are unable to add a 3rd party email I believe that this can only be resolved with VM staff intervention. Either wait for a member of the VM Forum Team staff to respond to this thread in a day or so or call in to customer support. Of these options the former is the preferred route.41Views1like0CommentsRe: Loss of Email - F010762348 - old issues!
Thanks Graham, that doesn't work using the same password for the @ntlworld address Porker It won't work using the same password as the @ntlworld email address - each email account needs its own generated app password to use with an email client. When adding another email address to the ntlworld webmail page VM webmail is acting as an email client so needs the app password for the virginmedia.com email address.6Views0likes0Comments- 31Views0likes1Comment
Re: Reset password
If the option under My virgin media account details does appear after a page refresh then it usually indicates that the email address concerned is not linked to the My Virgin media account that you are logged into. If so you will need staff help to investigate.36Views0likes3CommentsRe: Loss of Email - F010762348 - old issues!
Try removing the virginmedia.com account from your ntlworld email web page and then add it back again. When adding it back make sure you use the full virginmedia.com email address and the same 'four word' app password that you are using successfully in the OS mail app on the mac. If you didn't keep a note of the app password you will need to generate a new one and use that, however, you will then have to use the new app password in the OS mail app as well.52Views0likes2CommentsRe: Loss of Email - F010762348 - old issues!
When you access the account on your Mac are you doing so via VM webmail or via an mail client such as Thunderbird or Outlook classic? If it is working via a mail client you need to use that password for the additional account in webmail.64Views0likes0CommentsRe: Loss of Email - F010762348 - old issues!
The warning triangle means that you need to enter the correct username and password for the virginmedia.com email concerned. The username is the actual email address and the password is the app password for the email address. You need to use the app password as in this instance VM webmail is acting as an email client for the additional account.81Views0likes0CommentsRe: Forced password resets and legacy accounts
MonitorRiser The answer to the last couple of questions is that the third party email username is just used to login to the My VM account and VM webmail and to receive one time passcodes to authorise account changes. It does not change the underlying email address nor act as a forwarding address. You can choose any third party email address that you have and can change it at a future date if required. The requirement to use a third party username seems to be being rolled out over an extended period of time. I still have a number of VM email addresses that don't have one.42Views0likes2Comments