Graham_A
Very Insightful Person
Joined 16 years ago
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Re: Email access with Outlook, iPhone or Android
Having set passkeys for the accounts you will now have to generate email app passwords for each one. To create an email app password or update an existing one you need to follow these steps: Sign into the My Virgin media account for the email concerned with your VMO2ID Select Account Settings Select Identity & Security Settings Select Manage your products Select Manage email app password Click on the blue button 'Get New Password' Make a note of the generated password. This is what you use in the mail apps along with the vm email address as the username.Re: Issues with Subsidiary Email Account and O2 ID
Does it seem as if I am following these instructions correctly? Or am I about to make a random O2 ID and link it to our Virgin Media account, leaving my subsidiary email address in a state of continued inaccessibility? The transfer process you outline is not what you should do, all that will achieve is transfer the VMO2ID of your father's account to your gmail address. You need to go back to the sign in page and enter your ntlworld email address, as advised in the June email, together with your VM account password - not your gmail password. That should then allow you to proceed through the VMO2ID process for your ntlworld email address.Re: cannot view my bill
but as this email is a blueyonder email i can no longer access this so i dont see the link frosty65 Why can't you access the blueyonder email address? If it is the primary email address for you current VM broadband account then you should still be able to access it. Have you tried via mail.virginmedia.comRe: cannot send emails
I'm getting the same problem. I see from one reply that we need to set up separate VMO2ID accounts for each email address. Is this correct? FrattonU59 Each VM email address has separate log in credentials and this has been the case for some years. When you first sign into the account after the recent changes (mid July) you will be prompted to convert the My VM sign in credentials to a VMO2ID. Just enter the current username for the My VM account concerned and follow the on screen steps to convert to the new ID.Re: Blueyonder email to gmail goes to spam
Just wondered if this is the correct place to raise this problem or should we be reporting this as a fault to Virgin? Catcher This is the Virgin media community so by posting here you are reporting it to virgin. However, the fault really lies with Gmail and it is the gmail postmaster that needs to address the issue.Re: No incoming emails
marcus48 It sounds like the password database for your account and email apps has got in a mess. Try creating a new email app password and enter that into the email clients of the various devices with problems. To create an email app password or update an existing one you need to follow these steps: Sign into the My Virgin media account for the email concerned with your VMO2ID Select Account Settings Select Identity & Security Settings Select Manage your products Select Manage email app password Click on the blue button 'Get New Password' Make a note of the generated password. This is what you use in the mail apps along with the vm email address as the username.
