Graham_A
Very Insightful Person
Joined 16 years ago
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Re: Email
You need to give us a bit more detail as to what is stopping you accessing your emails. What error messages are you seeing? Are you using VM webmail to access you emails via mail.virginmedia.com or are you using an email app/programme such as Thunderbird or MS Outlook? I can see from your previous posts that you do currently have a VM broadband account as this is a prerequisite for keeping an ntlworld email address operating. However, was the ntlworld account set up on a different VM account or have you had a break in service with VM?Re: reset a password on an ntlworld.com account
pakefoal Password resets are still done through the My Virgin Media account. You need to make sure that you are logging into the correct one as each email address has its own My Virgin Media account. Go to My Virgin Media and enter the ntlworld email address concerned (or the third party email address for the account if you have previously set one up) and enter the current password. Click on the 'account details' tile and then 'My Virgin Media account details'. You should then see the option to edit the password.Re: Sign in page not working.
Blossombell The first bill at your new property will be roughly twice the normal amount as the system works on billing a month in advance. However, if you have been through the move and transfer process to switch the existing contract to the new address then the amount taken by DD for first bill will be adjusted by the advance payment carried forward from the old account so you should end up paying the correct amount. I went through this process three months ago and it all fell into place ok. If you didn't ask for a 'move and transfer' then you will need to wait for a member of the VM Forum Team to respond here. They should be able to apply the correct process to get you log in details from the old account transferred to the new account.Re: Account login issue
munchie63 Area reference codes do not apply for old Virgin mobile accounts. Also the Virgin Mobile website is no longer available. If you are being asked for an area reference number then you are probably trying to sign into the Virginmedia.com website which won't help you in this instance.
