Graham_A
Very Insightful Person
Joined 16 years ago
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Re: Email account unavailable
Houserocker123 The email account unavailable message usually means that the account has been locked. Have you followed the advice in the help page for which the link is provided in the on screen message? For convenience the text is here: If we’ve locked your account, it usually means that there’s been a security risk, or you’ve tried to sign in too many times with the wrong sign in credentials. First, review your Virgin Media O2 sign in details. If you have a password to access your Virgin Media O2 ID, you should consider changing it for security. You should also review any of the authentication methods, like passkeys. You can change these by signing in to My Virgin Media with your Virgin Media O2 ID, heading to Account settings and then Security settings. Next you’ll need to generate a new email app password. You’ll use this specific password when signing in to your email using third party apps, like Outlook or Gmail, to keep things safe and secure. Sign in with your Virgin Media O2 ID Go to Account settings, and then ID settings Tap Manage your products Head to the Virgin Media account section and tap Manage email app password Tap Get new password and follow the on-screen instructions - a new secure password will be generated for you Update any third-party apps that you use to access your Virgin Media Mail emails with this new app password Please note that as this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps) this won’t affect your Virgin Media O2 ID password, if you have one. Finally, now that you’ve managed your security settings and reset your app password, make sure your emails aren’t being forwarded without your knowledge. Go to Virgin Media Mail Sign in with your Virgin Media O2 ID Tap on Menu (top right), and then Settings Expand the Email option Select Auto Forward This will show any email addresses set to receive forwarded emails from your Virgin Media mailbox. If it shows one you don’t recognise, select and delete the forwarding rule. Virgin Media takes your security very seriously. That’s why we always want our customers to know what’s happening as soon as an issue is detected. It’s our policy to proactively advise customers of external security threats which may affect them in the ever-changing digital world.Re: NTLworld acct. gone
At the "sign in or register" page you should have entered the ntlword email address concerned (or your third party username if you have set one) together with the account password. There is no requirement to set a new password. You should then be asked to add a backup email address as well as a mobile number, if you have one. This will set up the new VMO2 ID for the account.Re: Lost access to virgin.net emails
marcus5 Have you previously changed the sign in username for the virgin.net email address to a third party email address? Are you sure that the email account concerned is correctly linked to your current VM broadband account? Many virgin.net email addresses date back to either the old dial up days or to the long discontinued virgin national broadband days (broadband over a phone line). As such many have become orphaned and are not linked to a current broadband account. If this is the case then VM may have deleted the account. Edit: just seen your other response. If it was shut down four years ago but then temporarily restored for you it is very likely that it has finally been closed permanently.Re: Lost access to virgin.net emails
marcus5 Can you access your virgin.net emails through VM webmail at mail.virginmedia.com This will tell you whether the account itself is the problem or whether it is the email client settings that are the issue. It you want to call the VM help line the number is 0345 454 1111 or 150 from a vm landline.
