ContributionsMost RecentMost LikesSolutionsRe: Virgin.net no email access Yes I am still a VM paying customer. How do you get that VM intervention? I am finding that to be very difficult. Thanks for the info. MDM2 To get VM intervention you need to respond to the private message that Molly_T sent you on 27-7-25. Re: Wackyracer500 This issue occured from time to time before the recent changes with the option appearing sometimes and then not other times. It usually indicates an issue with the email concerned not being attached to the broadband account. The VM Forum Team staff are best placed to investigate this for you. They should respond to this thread either later this evening or tomorrow. Re: Wackyracer500 Wackyracer500 Is this for your Primary account or for a secondary one? With a primary account you should see something like this: With a secondary account there is an extra section in the Manage your products page for the Virgin Media Mail account as per this screenshot: The secondary account doesn't have account holder name and number as it is only an email account. Re: Wackyracer500 The manage email password section has moved. Sign into the My Virgin media account for the email concerned with your VMO2ID Select Account Settings Select Identity & Security Settings Select Manage your products Select Manage email app password Click on the blue button 'Get New Password' Re: It's goodbye from me after 25+ years Check the history section here: https://en.m.wikipedia.org/wiki/Telewest#:~:text=Telewest Re: Difficulty with blueyonder email on Ipad I changed the settings in the app account SMTP and IMAP addresses from imap4.blueyonder.co.uk to imap.virginmedia.com and smtp.blueyonder.co.uk to smtp.virginmedia.com put in my email and passwords as the website says. But the ipad mail app did not give the option of using the 4 word app password. So it cannot connect. dadlamassu1 The ipad mail app should have a field to enter the username and password for each email account. You need to use the full blueyonder or virginmedia email address as the username and the relevant generated four word app password for each email address. Re: Unable to access Primary Email If you are using an email app or client to access your emails you are likely to need an app password, especially if you changed your password when signing into the VMO2 ID. To create an email app password or update an existing one you need to follow these steps: Sign into the My Virgin media account for the email concerned with your VMO2ID Select Account Settings Select Identity & Security Settings Select Manage your products Select Manage email app password Click on the blue button 'Get New Password' Make a note of the generated password. This is what you use in the mail apps along with the vm email address as the username. Re: Unable to access email from desktop PC By setting a backup email address for verification emails to be sent to. https://www.virginmediao2.co.uk/help Re: Which password for Virgin.net emails? The VMO2 ID and password are used to access your My VM account and VM webmail. It is your choice whether you set the same password for the VMO2 ID as used before or chose a different one. If you are using an email app or client to access your emails you are likely to need an app password, especially if you changed your password when signing into the VMO2 ID. To create an email app password or update an existing one you need to follow these steps: Sign into the My Virgin media account for the email concerned with your VMO2ID Select Account Settings Select Identity & Security Settings Select Manage your products Select Manage email app password Click on the blue button 'Get New Password' Make a note of the generated password. This is what you use in the mail apps along with the vm email address as the username. Re: Changing my secondary email password results in password not recognised This has been sorted since the latest upgrade. I can now reset the password on the secondary account. However there is no access to changing the application password on the secondary account without moving the virgin id from the primary to the secondary account. The application password for secondary accounts is changed by following the same process as with the primary account. Sign into the secondary My Virgin Media account with the VMO2 ID for the secondary account and Select Account Settings, Select Identity & Security Settings, Select Manage your products, Select Manage email app password, Click on the blue button 'Get New Password'. The only difference between the primary and the secondary accounts is that for secondary accounts in the Manage your products section there is an additional section headed Virgin Media Mail account. Adduxi I have had no issues with the new sign in system and processes with my secondary accounts, some of which have existed for 20 odd years.