ContributionsMost RecentMost LikesSolutionsRe: Problem with VM TV GO App It also says I have a shared profile and show me being logged in as a number! It is normal for the VM TV Go App to show the user logged in as a number once you have signed in. That is how it is designed. Re: Pressing Info button on catchup? I have just tried to replicate this on two different catch-up programmes on my V6 box . Pressing the Info button simply brings up the programme information as one would expect. No hard reset here. Re: Locked Out Of Blueyonder.co.uk Email Account DifferentLogin The usual resolution to this error is to change the email app password which should then unlock the email account. To create an email app password or update an existing one you need to follow these steps: Sign into the My Virgin media account for the email concerned with your VMO2ID Select Account Settings Select Identity & Security Settings Select Manage your products Select Manage email app password Click on the blue button 'Get New Password' Make a note of the generated password. This is what you use in the mail apps along with the vm email address as the username. Re: Eufy Robot Vacuum Cleaner Should not be a problem. I have numerous 2.4GHz only devices connected to my VM hub. Re: Very frustrating According to VM you don't need a mobile phone to setup a VMO2ID. You can skip steps 3 and 4 and just use the backup email as and when required for verification purposes. Re: Gmail in Outlook not working DavesTonalSuck I did the Google authentication via the Google app on my phone rather than through a browser on the pc, which is where I have MS Outlook installed. The authentication was a one off event. Re: Ref: connect app You can do the same task from the Hub 4 admin menu. Would you explain in detail to the op how to do this from the Hub admin menu? (I can't see a way to do it.) Re: New Forum..theme and design comments Adduxi How are you accessing the image gallery in this version of the forum? I can't seem to find it. Re: Email locked CH4 Are you saying that the VMO2ID for the account concerned is locked as well? If not you should be able to unlock the email account by generating a new app password. The instructions posted below in this thread are out of date. The new way is: Sign into the My Virgin media account https://www.virginmedia.com/for the email concerned with your VMO2ID Select Account Settings Select Identity & Security Settings Select Manage your products Select Manage email app password Click on the blue button 'Get New Password' Re: email access Just ignore that bit and you should find that you can access the account with your password and verify via the backup email when required.