Graham_A
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Joined 16 years ago
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Re: Wackyracer500
This issue occured from time to time before the recent changes with the option appearing sometimes and then not other times. It usually indicates an issue with the email concerned not being attached to the broadband account. The VM Forum Team staff are best placed to investigate this for you. They should respond to this thread either later this evening or tomorrow.Re: Wackyracer500
Wackyracer500 Is this for your Primary account or for a secondary one? With a primary account you should see something like this: With a secondary account there is an extra section in the Manage your products page for the Virgin Media Mail account as per this screenshot: The secondary account doesn't have account holder name and number as it is only an email account.Re: Wackyracer500
The manage email password section has moved. Sign into the My Virgin media account for the email concerned with your VMO2ID Select Account Settings Select Identity & Security Settings Select Manage your products Select Manage email app password Click on the blue button 'Get New Password'Re: Difficulty with blueyonder email on Ipad
I changed the settings in the app account SMTP and IMAP addresses from imap4.blueyonder.co.uk to imap.virginmedia.com and smtp.blueyonder.co.uk to smtp.virginmedia.com put in my email and passwords as the website says. But the ipad mail app did not give the option of using the 4 word app password. So it cannot connect. dadlamassu1 The ipad mail app should have a field to enter the username and password for each email account. You need to use the full blueyonder or virginmedia email address as the username and the relevant generated four word app password for each email address.Re: Changing my secondary email password results in password not recognised
This has been sorted since the latest upgrade. I can now reset the password on the secondary account. However there is no access to changing the application password on the secondary account without moving the virgin id from the primary to the secondary account. The application password for secondary accounts is changed by following the same process as with the primary account. Sign into the secondary My Virgin Media account with the VMO2 ID for the secondary account and Select Account Settings, Select Identity & Security Settings, Select Manage your products, Select Manage email app password, Click on the blue button 'Get New Password'. The only difference between the primary and the secondary accounts is that for secondary accounts in the Manage your products section there is an additional section headed Virgin Media Mail account. Adduxi I have had no issues with the new sign in system and processes with my secondary accounts, some of which have existed for 20 odd years.
