ContributionsMost RecentMost LikesSolutionsRe: This cost of RAM Baaarrrbaric the recent RAM price increases. Re: Smart devices no longer connecting to wi-fi Hub 5x? Did you or an engineer previously split the SSID (Network) into two so devices that prefer 2.4Ghz could connect? Maybe a hub update has reset it back to one SSID. Re: Existing cables from virgin socket This thread is 12 months old! Re: 350mb... Did you read the original post? Re: Overcharged for M500 Broadband for 14 months!! There's no such thing as being 'overcharged' unless your contract price doesn't match what you are paying, more how hard you push VM to get the price down at renewal time, which you clearly haven't done. Trying to get the price down over 12 months after is going to get you nowhere. There is also no 'loyal customer' with VM, just good new customer 'churning' deals in the hope they 'forget' to check what they are paying post initial deal, which in this case appears to have worked well for VM. Re: My Bill is in Credit - Refund Please Credit is only refunded by cheque after cancelling. Re: Difference between Ookla and Samknows/realspeed speed tests Can you please open Task Manager whilst actioning the speed tests. I've known some devices comsume 100% CPU, reducing the expected speed. Try option 7 from below: https://www.thewindowsclub.com/fix-slow-internet-speed-on-windows-10-computer Re: Static IPs? Is Dynamic DNS an option? Re: Just joined Virgin Media but 3 days in and problems. You need to check using the realspeed site as it doesn't appear to be the connection over the VM network at fault, using the example above. Re: Old TV box deactivated following upgrade In the documentation provided as part of the new kit it would have stated you must swap over within a period of time. Did you read the documentation?