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carl_pearce
Trouble shooter
since ‎17-10-2021
yesterday

User Statistics

  • 3,010 Posts
  • 208 Answers
  • 70 Kudos Given
  • 690 Kudos Received

User Activity

Upstream QAM intermittently drops to 32, upload speed reduced

09-09-2023
Hi,My upload speed has been fluctuating between 30 - 80Mbps for the last few days (Usually see full 104Mbps consistently).I've seen a number of T3 timeouts and the QAM drops across all five upstream channels to 32, then back up to 64.Upstream bonded ...

Changed to rolling contract - Not appearing in 'My Virgin Media'

24-01-2022
Hi,I've updated my contract today to a rolling contract, confirmed with a copy of my WhatsApp Chat, however although 'My Virgin Media' is displaying the new contract, it is showing as remaining minimum period 15 months, which is as per the existing c...

Gig1 max speed and inconsistency

17-10-2021
Hi,I've recently upgraded from M350 to Gig1 and my speeds appear to be incosistent. I am aware of the 940Mbps limitation of 1Gbps ethernet, however I would assume the speed to the HUB wouldn't be affected by this limitation?Power levels in the 'Netwo...
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